Lead UX Designer, Web

Help us change lives

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

Exact Science's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

As a Lead UX Designer

You will help shape, define, and drive high-impact design initiatives across digital, product, and marketing platforms. You will blend systems thinking with hands-on execution, bringing structure to complex problems and elevating the craft of design through thoughtful, scalable, human-centered solutions. You'll lead by example, guiding teams toward clarity, consistency, and innovation.

You will guide experience vision, interaction patterns, and system-level design across journeys and touchpoints, helping to unify design efforts across web, mobile, physical, and hybrid platforms. Your design work is grounded in deep empathy, curiosity, and a strong understanding of user mindsets, behaviors, and expectations. You design with people at the center, delivering solutions that reduce friction, build trust, and empower patients and providers to make confident, informed decisions.

Key Responsibilities

• Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance.
• Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project.
• Research and stay up-to-date to help support the adoption of the enterprise-wide design best-practices, standards, principles, and the usage of AI into your daily practice.
• Develop advanced prototypes and animations or define motion characteristics.
• Advocate for the incorporation of user research into the experiences UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.

Essential Duties

• Include, but are not limited to, the following: • Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance. • Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project. • Research and stay up-to-date to help support the adoption of the enterprise-wide design best-practices, standards, principles, and the usage of AI into your daily practice. • Develop advanced prototypes and animations or define motion characteristics. • Advocate for the incorporation of user research into the experiences UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.

Travel Requirements

• Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
• 8+ years of experience working as a UX Designer, with at least 5 years of experience in a senior or lead capacity.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery - along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• Experience with no-code tools to help support the experience.
• Experience using AI to help enhance experiences or create efficiencies in process.

Salary Range

• $124,000 - 211,000.00 (National Salary)
• $150,420.00 - $225,630.00.00 (California Salary)

Benefits

• Paid time off (including days for vacation, holidays, volunteering, and personal time)
• Paid leave for parents and caregivers
• Retirement savings plan
• Wellness support
• Health benefits including medical, prescription drug, dental, and vision coverage

About Exact Sciences

• We are proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
• Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging.

Equal Employment Opportunity

• We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.