Lead UX Researcher

RESOURCESOFT, INC.

Boston, MA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Biotech and Pharmaceutical, Blueprints, Cloud Architecture, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, Customer/Client Research, Design Services, ERP (Enterprise Resource Planning), Employee Relations, Government, Healthcare, Information Architecture, Information Models, Insurance, Leading Edge Technology, Mentoring, Metrics, Presentation/Verbal Skills, Product Planning, Professional Services, Purchasing/Procurement, Quality Metrics, Quality Monitoring, Rapid Prototyping, Research Skills, Technical/Engineering Design, Trend Analysis, Usability Engineering, Usability Testing, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Wireframes, Writing Skills
LOCATION
Boston, MA
POSTED
1 day ago
Requirements
  • 8 or more years of experience in user experience design and enterprise UX research methodologies.
  • Proficiency in rapid prototyping, wireframing, and interaction design for complex workflow-heavy platforms.
  • Experience with designing service blueprints, journey maps, and information architecture models for cloud-based ERP systems.
  • Experience in applying AI-enabled capabilities and advanced analytics to optimize enterprise user interfaces and service design.
  • Experience with digital accessibility standards, inclusive design principles, and rigorous usability evaluation metrics.
  • Experience in translating complex technical specifications and business workflows into intuitive user-centered design artifacts.
  • Excellent verbal and written communication skills to align cross-functional stakeholders on UX strategies.
Responsibilities
  • Lead end-to-end user experience strategy and service design for a large-scale e-procurement platform modernization.
  • Architect comprehensive journey maps, service blueprints, and interactive prototypes to guide agile product teams.
  • Conduct rigorous user research and usability testing to translate constituent feedback into actionable UI/UX enhancements.
  • Define and monitor targeted experience quality metrics to continuously evaluate and improve platform adoption and engagement.
  • Evaluate third-party vendor design deliverables to ensure strict alignment with enterprise accessibility and technical standards.
  • Integrate emerging AI-assisted technologies into the product roadmap to streamline complex public-sector service workflows.
  • Facilitate cross-functional design workshops to align business leaders and technical architects on optimal user flows.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

About the Company

R

RESOURCESOFT, INC.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. Resourcesoft partners with leading organizations to provide technology solutions within financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. We are committed to providing our employees with the tools necessary to accelerate their career growth, while maintaining a healthy,work-lifebalance. 

Mission: Our mantra is “Innovation in Technology”. We want to be the link between technology and the people who define it. Our mission is to consistently provide exceptional service and industry expertise to meet the diverse business needs of our clients. Resourcesoft’s responsibility towards job seekers is to align their skills to the right job opportunity and enable excellence at the workplace. 

Inspiring People for Greater Performance

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1999
WEBSITE
http://resourcesoft.com/