Lead Veterinary Receptionist / Client Service Representative

Palo Duro Animal Hospital is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this role, you will oversee the day-to-day operations of the hospital’s front desk while ensuring an exceptional client experience. The ideal candidate supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a key liaison between clients, medical staff, and hospital leadership. The Lead Receptionist helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures both clients and patients feel welcomed and supported throughout their visit.

Schedule and Compensation:

• Compensation: $16-$20 per hour, for each hour worked
• This is a full-time position, with Monday-Friday, or Monday-Thursday schedule. NO WEEKENDS!!

Full-Time Benefits Package*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Strong leadership experience with a focus on building morale, collaboration, and team engagement.
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Pal Duro?

Palo Duro Animal Hospital is a well-established small animal veterinary hospital that offers comprehensive medical, surgical, and dental care for small animals. Our hospital prides itself on delivering compassionate and high-quality service to pets and their owners. We offer a comprehensive suite of veterinary services including dental care, surgery, vaccinations, preventative treatments, end-of-life care, ultrasounds, and more. Join our team and be a part of providing top-notch veterinary care in a positive environment!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.