Career growth opportunity!

Hayden Pet Medical Center is seeking an experienced and compassionate Lead Client Service Representative to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role, you’ll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. You’ll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we’d love to hear from you.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation**:

• Compensation: $20 - $23 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 3+ years of client service experience
• Previous veterinary experience is required
• Proficiency in the following skills:
  • Client communication
  • Training and mentorship
  • Handling multiple phone lines
  • Scheduling appointments
  • Monitoring hospital flow

At Hayden Pet Medical Center in Hayden, ID, we are dedicated to providing comprehensive and compassionate veterinary care for our patients. Our experienced team offers a wide range of services, including wellness exams, vaccinations, surgery, and dental care, using the latest medical technologies and techniques. We prioritize building strong relationships with our clients and their pets, striving to create a welcoming and supportive environment for all. Join our team and become part of a practice that values integrity, excellence, and the well-being of every animal we serve.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.