Lead Veterinary Receptionist

All Creatures Animal Hospital is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team! As the first point of contact for our clients, our CSRs play a critical role in creating a welcoming, supportive environment while building lasting trust in our veterinary care.

In this leadership role, you will not only provide outstanding customer service — including scheduling appointments, managing client communications, processing payments, and educating clients on our services — but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.

If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!

Schedule:

This is a flexible, full-time position with a 4/10 schedule. Availability is needed Monday–Friday, with required rotating weekends. There will also be a 1-hour unpaid lunch break.

Full-time benefits and compensation**:

• Compensation: $22-24 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum Qualifications & Skill Set:

• Minimum of 2+ years of veterinary client service experience
• Prior leadership, training, or mentoring experience preferred
• Friendly, compassionate, and professional demeanor
• Genuine love for animals and passion for client care
• Strong multitasking and organizational skills
• Excellent communication and problem-solving abilities
• Positive, team-oriented mindset with a proactive attitude
• Ability to remain calm and efficient in a fast-paced environment

Join the Team at All Creatures Animal Hospital!

At All Creatures Animal Hospital in Stuart, Florida, we’re more than just a veterinary clinic—we’re a passionate team dedicated to delivering exceptional care for pets and building lasting relationships with their families. Our modern, full-service hospital offers everything from preventive care and dentistry to advanced diagnostics and surgery, all supported by cutting-edge technology and a collaborative, supportive work culture. We believe in empowering our team with ongoing training, growth opportunities, and a positive environment where your skills and ideas truly matter. Located in beautiful Stuart—where coastal living meets a vibrant community—you’ll enjoy a rewarding career in a place you’ll love to call home.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.