Duties and Responsibilities
- Interact with internal and outside salespeople, vendors and contractors.
- As directed by Sales Center Manager, responsible for preparing and completing weekly cyclevcounts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.
- As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed.
- Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
- Complete sales order process for customers with efforts to up-sell associated items.
- Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
- Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
- Proven success in sales and providing excellent customer service.
- Strong interpersonal skills including sales, problem solving and customer service.
- Ability to work independently, but meet assigned goals and objectives in designated time frames.
- Ability to multitask and work in a fast paced environment.
- A willingness to learn and grow with our Company.
- Knowledge of Microsoft Office products.
- Proven commitment to customer service and a safe work environment.
Preferred Qualifications
- Experience in a wholesale HVAC equipment supply house preferred.
- Bachelor's or Associate's Degree preferred.
- {Bilingual (Spanish) preferred.
Years of Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
Work Schedule: Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds Frequent
Light Lifting - 10-20 pounds Frequent
Moderate Lifting - 20 to 50 pounds Occasional
Heavy Lifting - 50 to 100 pounds Occasional
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Occasional
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Frequent
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Occasional
Other - Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.