Lead Warehouse Associate

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cyclevcounts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor's or Associate's Degree preferred.
• {Bilingual (Spanish) preferred.

Years of Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule: Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands Demand Frequency

Sedentary - Lifting 0-10 pounds Frequent

Light Lifting - 10-20 pounds Frequent

Moderate Lifting - 20 to 50 pounds Occasional

Heavy Lifting - 50 to 100 pounds Occasional

Pulling/Pushing, Carrying Occasional

Reaching or working above shoulder Occasional

Walking Frequent

Standing Frequent

Sitting Occasional

Stooping Occasional

Kneeling Occasional

Repeated Bending Occasional

Climbing Occasional

Desk Work/Computer use/Telephone use Frequent

Operating a motor vehicle Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Occasional

Other - Talk, Drive, visit customers etc. Occasional

EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.