Lead - warehouse/logistics Operations

Role               : Lead – Logistics

Language     : Local Language and English

Location       :

We are looking for a proactive passionate  Operations Lead that will  oversee the local warehouse/logistics operations.

Primary responsibilities are :

·         Lead the team to deliver end to end device lifecycle management (New Devices, Imaging, Deployment, Recycling) and associated Asset Management Activities.

·         Warehouse / logistics management.

·         Lead a team  that provide asset management (Asset Tagging, Asset Accuracy and Inventory Management  , warehouse/logistics and delivery services to our key clients.

·         SLA / KPI Management.

·         Oversee local operations (Process/Runbooks, Productivity, inventory management, Stock Movements, escalations, shift coverage, Quality control and Asset Tagging)

·         Ensure the area is safe/secure to work in (cameras, door access, regular cleaning)

·         Lead/own additional activities conducted from the facility (i.e new equipment, Build of Devices, OEM Repairs, Disposal Co-ordination)

·         Customer Relationship Management

·         Work with  Vendor providing services (warehouse, logistics, disposals)

·         Regular meetings with Team and Client

·         Provide direction to the  team including coaching as required

·         Reporting and MIS

·         Assist with scoping small/mid-sized projects and oversee

·         Develop/implement service improvements and cost reduction activities

·         Time management.

·         Suggest and support continuous improvement initiatives and resolve operational issues.

·         Review and recommend sustainability developments.  

Skills, Experience and Qualification Required

Business Skills:

·         Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract required

·         To work through issues analytically to a successful conclusion

·         Ability to communicate at different levels within the organization,

·         Understanding of Financials, including cost control, project revenue/costs

Personal Skills

·         Speak Local Language and English Language. Any other European Languages are an advantage

·         Experienced in working in a fast paced environment.

·         Strong customer service and team management skills

·         Ability to manage/motivate people and teams,

·         Must be detail oriented and self-motivating

·         Strong Written and Verbal Communication Skills at senior level,

·         Relationship Management – internal and external customers, Flexibility, Presentation Skills and  Team Skills

·         Flexibility with respect to time – client deliverables need to be met with a Can do attitude

·         Excellent problem solving / quantitative/ analytical skills

·         Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

·         Must be detail oriented and self-motivating

·         Ability to write business cases and justification documents, Ability to manage multiple work streams

·         Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients

Technical Skills:

·         Operational experience within the Asset Management, logistic and supply chain industry.

·         Excellent understanding IT infrastructure would be an advantage.

·         Excellent understanding about asset management / inventory management.

·         Demonstrate experience in leading warehouse operations/ logistics providers and strong negotiation skills.

·         Strong experience within the tech industry would be an advantage.

Minimum Qualification and Experience

·         A minimum of 3 years within the warehouse/logistics industry.  

·         Strong understanding on warehouse / logistics management.

·         Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools

·         Ideal candidate will have previous experience using ServiceNow with CMDB module

·         Ideal candidate will Bachelor’s degree of equivalent in business administration, logistics, supply chain or relevant field.

·         Ideal candidate will have experience of warehouse/logistics management in IT Sector (Desktops/Laptops/Screens etc..)

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.

Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.

DISCLAIMER

This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.