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Lead Warehouse Technician

Iconma

Anchorage, AK

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JOB DETAILS
LOCATION
Anchorage, AK
POSTED
8 days ago
Our Client, a HVAC and Refrigeration Organization company, is looking for a Lead Warehouse Technician for their supply store in Anchorage, AK location.
 
Responsibilities:
  • Key point of contact for customers visiting our Client Supply stores.
  • Helping customers resolve parts or equipment issues and ensuring they receive high quality solutions quickly and accurately.
  • This hybrid position combines both Customer Sales Associate and Warehouse Associate responsibilities.
  • Provide customer support by identifying solutions and ensuring a high level of satisfaction.
  • Partner with customers to grow sales by recommending related or complementary products.
  • Utilize basic computer skills including Microsoft Word, Outlook, and Excel.
  • Use Salesforce as needed (experience is helpful but not required).
  • Process customer orders and handle inquiries, questions, or concerns related to Parts and Supply offerings.
  • Maintain up to date knowledge of Client products, promotions, and offerings to deliver a premier customer experience.
  • Interact with customers both in person and over the phone.
  • Execute quote and order management processes with accuracy, including entering quotes, invoices, and monitoring fulfillment.
  • Stock, organize, and maintain product inventory to support smooth showroom and warehouse operations.
  • Keep the warehouse and showroom clean, organized, and compliant with safety standards.
  • Support warehouse operations, including forklift operation, inventory management, logistics coordination, and shipping/receiving.
 
Requirements:
  • Lift up to 50 lbs as required.
  • High School Diploma or GED.
  • Experience in inside sales, retail, or a related field.
  • Background in a fast paced, customer focused environment emphasizing customer service, continuous improvement, merchandising, organization, and safety.
  • Proven ability to build and maintain strong customer relationships, even in challenging situations.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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