Our Client, a HVAC and Refrigeration Organization company, is looking for a Lead Warehouse Technician Supply Store for their Anchorage, AK location.
Responsibilities:
Provide customer support by identifying solutions and ensuring a high level of satisfaction.
Partner with customers to grow sales by recommending related or complementary products.
Utilize basic computer skills including Microsoft Word, Outlook, and Excel.
Use Salesforce as needed (experience is helpful but not required).
Process customer orders and handle inquiries, questions, or concerns related to Parts and Supply offerings.
Maintain up to date knowledge of client products, promotions, and offerings to deliver a premier customer experience.
Interact with customers both in person and over the phone.
Execute quote and order management processes with accuracy, including entering quotes, invoices, and monitoring fulfillment.
Stock, organize, and maintain product inventory to support smooth showroom and warehouse operations.
Keep the warehouse and showroom clean, organized, and compliant with safety standards.
Support warehouse operations, including forklift operation, inventory management, logistics coordination, and shipping/receiving.
Requirements:
High School Diploma or GED.
Experience in inside sales, retail, or a related field.
Background in a fast paced, customer focused environment emphasizing customer service, continuous improvement, merchandising, organization, and safety.
Proven ability to build and maintain strong customer relationships, even in challenging situations