Carpentry, Communication Skills, Construction, Customer Relations, Documentation, Driver's License, Emergency Response, File Audits, Insurance, Mobile Applications, OSHA, Office Management, On Call, Problem Solving Skills, Project Estimates, Project Tracking, Project/Program Management, Pumps, Reimbursement, Safety Compliance, Training/Teaching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
We are seeking a Lead Restoration Technician at SERVPRO to oversee restoration projects, guide a small team of technicians, and ensure exceptional results in water mitigation and reconstruction. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and communicates effectively with clients and teammates.
Key Responsibilities
- Lead Mitigation Efforts:
- Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., Job #124 - residential kitchen flood).
- Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings.
- Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage).
- Support Reconstruction:
- Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager.
- Photo Documentation:
- Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., “Job #124 - 7/16/2025 - Pre-mitigation, kitchen”).
- Ensure photos meet SERVPRO and insurance audit standards.
- Dash and WorkCenter Workflows:
- Receive work orders via Dash mobile app; update job status (e.g., “Extraction Complete”) in “Jobs” tab.
- Log task notes and photos in WorkCenter > “Job #124” > “Notes” and “Photos” tabs.
- Client and Team Communication:
- Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory’s customer focus).
- Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution.
- Emergency Response:
- Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour.
- Document emergency work in WorkCenter with photos and notes.
- Compliance and Safety:
- Adhere to SERVPRO Job File Audit Checklist.
- Maintain accurate job file documentation (e.g., moisture logs, work authorizations).
Qualifications
- Experience and Skills:
- 2+ years in restoration or construction (water mitigation experience preferred).
- IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided).
- Proficiency with restoration equipment (e.g., moisture meters, dehumidifiers).
- Basic carpentry skills (e.g., drywall cutting) for reconstruction support.
- Valid driver’s license and reliable transportation (company vehicle provided for work).
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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SERVPRO of Lee & South Chatham Counties