Lead Writer- Peoria, IL

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Job Overview

(https://www.komatsu.com/careers/)

Employer: Komatsu America Corp.

Job Title: Lead Writer

Location: 2300 NE Adams St., Peoria, IL, 61639

Rate of Pay: $87,880/year - $102,000/year

Key Job Responsibilities

• Manage Department Projects and Support Department Goals

o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.

• Review and approve new project setup.
• Assign due dates based on project criteria.
• Review projects weekly to ensure team meets deadlines.

o Oversee Department Goals to completion.

• Support team goal completion. Utilize Asana and Instagantt.
• Review team goals to identify potential walls or bottle necks.

o Assign new projects based on project forecast.

• Use system tools to forecast next assignments for writers.
• Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery

o Analyze engineering and field data for new machines and machine updates.

• Analyze Bills of Materials and Engineering Change Notices.
• Correct materials based on field notifications.
• Analyze engineering evaluations for new features.
• Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.

o Manage new illustrations through approved vendors. Create illustrations as required.

• Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
• Use Adobe Photoshop and Illustrator to create and modify illustrations.

o Manage multiple projects through Asana / Instagantt.

• Manage tasks and deadlines and keep up to date project status.
• Collaborate with the team to ensure projects stay on task.

o Maintain and improve Standard Operating Procedures (SOP) for all manual types.

• Manage and resolve Technical Service Inquiries from the field and internally

o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).

• Research and resolve content issues to completion.
• Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
• Manage multiple TSIs to completion.

o Manage Parts Change Requests (PCR) from the field or Parts Technical team.

• Research and resolve content issues using data analysis tools and parts technical team.
• Correct errors in source material and collaborate with Distribution team as required.
• Maintain Internal and External Procedures and Standards

o Support Workflow Management and Standard Operating Procedures (SOP) for the department.

• Create, revise, maintain workflows for department responsibilities.
• Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
• Manage multiple TSIs to completion.

o Review and improve workflow management with external departments.

• Manage writer / engineering relationships through meeting reviews.
• Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.
• Participate in Continuous Improvement

o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.

o Support department goals and initiatives.

o Other tasks as required by management.

Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.

Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer

Travel: up to 10% domestic travel and up to 5% international travel required.

Qualifications/Requirements

Education/Experience Requirements: Bachelor's degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.

Skill Requirements: Additionally, the applicant must have:

• Experience analyzing engineering data and engineering drawings to identify serviceability;
• Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);
• Experience with ERP and BOM Management;
• Experience with Technical Writing;
• Experience with Project Management; and
• Experience with Adobe Creative Suite (Illustrator, Photoshop).

Additional Information

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

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