Leadership Development Program Participant

Location: Chick-fil-A NorthPark Center

Duration: 24-36 months:

Are you a dynamic and ambitious individual looking to kickstart your career in the fast-paced world of hospitality? Join our Leadership Development Program at Chick-fil-A NorthPark Center, where you will embark on a transformative journey to become a future leader in our organization with the end goal of Becoming a Chick-fil-A Franchisee or member of the Chick-fil-A Support Center. The aim is to equip leaders with the skills to be able to thrive within Chick-fil-A Inc’s Leadership Development Program. 

Qualifications

Required

• Associate's or Bachelor's degree (or currently pursuing one).
• Demonstrated leadership potential.
• Strong work ethic and positive attitude.
• Excellent communication and interpersonal skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Preferred

• Previous leadership experience in hospitality, retail, or customer service.
• Experience coaching or training others.

What You'll Gain

• Structured leadership coaching and mentoring
• Cross-functional business experience
• Professional development opportunities
• Exposure to financial and operational management
• Real leadership responsibility with increasing ownership
• Clear path toward long-term career growth

Program Overview:

Month 1: Back-of-House Team Member

• Learn the fundamentals of our kitchen operations, including food preparation, cooking techniques, and food safety procedures.
• Work alongside experienced team members to ensure efficient and high-quality food production.
• Gain an understanding of inventory management and kitchen organization.

Month 2: Back-of-House Team Leader

• Take on leadership responsibilities in the kitchen, overseeing daily operations and ensuring smooth workflow.
• Train and mentor back-of-house team members, providing guidance on best practices and performance expectations.
• Collaborate with management to optimize kitchen efficiency and food quality standards.

Month 3: Front-of-House Team Member (2 Weeks) 

• Transition to the front-of-house and focus on providing exceptional customer service.
• Learn the art of hospitality by greeting and assisting guests, taking orders, and maintaining a clean and welcoming dining environment.
• Receive training in cash handling procedures and POS systems.

Month 3.5- 4.5: Front-of-House Team Leader

• Assume leadership of the front-of-house team, managing customer service initiatives and guest satisfaction.
• Implement strategies to enhance the dining experience, such as table service improvements and staff training programs.
• Address guest concerns and resolve any issues in a timely and professional manner.

Months 5-10: Director of Talent and Engagement

• Lead initiatives in hiring, training, and leadership development.
• Develop and implement training programs to enhance service standards and foster a positive work environment.
• Analyze customer feedback and operational data to identify areas for improvement and implement effective solutions. 

Months 11-24: Director of Operations

• Take on a strategic leadership role overseeing all aspects of restaurant operations.
• Drive business growth and profitability through effective resource management and operational excellence.
• Develop and execute long-term strategic plans to achieve organizational goals and drive continuous improvement.

Goals/Outcomes

• Participant would be able to fully run the restaurant on their own
• Participant would drive exceptional results to add to his LDP/operator candidacy.
• Example:
• Maintaining  profitability goal set by the Operator
• Customer Satisfaction in the top 20% of the chain
• Exceptional Food Safety (Score of 1) 
• Participant would work in such a way that they would be able to apply to Chick-fil-A Inc.’s  LDP during the 22-24 month marks.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$18.00 - $26.00 per hour

Benefits

Bonus pay, Other, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, Referral program, Employee discount, Paid training, Other

Job Type

Full time

Schedule

8 hour shift, 10 hour shift, Weekend availability, Monday to Friday