Leadership

At Chick-fil-A we have 4 levels of Leadership: Certified Trainer, Operations Captain, Operations Director and Executive Director.

Leadership opportunities are full-time restaurant positions working 40-50 hours per week. Responsibilities include: shift leadership, scheduling, inventory, and all aspects of food safety and food quality. 

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others.
• Flexible scheduling (closed Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• 401K
• Health Care Benefits

Leadership Responsibilities:

• Strong Sense of Character
• Previous restaurant or hospitality leadership experience preferred
• Sustained, excellence performance is required
• "Core 4" Recipe for Service: Create Eye Contact, Share a smile, Speak with a Friendly Tone, Always say " My Pleasure."
• Practice 2nd Mile Service with a servant attitude and generosity
• Excellent communication and interpersonal skills
• Strong Team work characteristics
• Leading a shift of 25-35 people and an overall team of 100+employees
• Spirit of Hospitality
• College Degree preferred

Leadership Qualifications:

• Communication Skills: The ability to convey ideas clearly and listen to others is essential.
• Emotional Intelligence: Understanding and managing one's own emotions and being empathetic towards others.
• Vision: The ability to set a clear direction and inspire others to follow it.
• Decision-Making: Making informed and timely decisions, even under pressure.
• Integrity: Demonstrating honesty, ethical behavior, and consistency in actions.
• Adaptability: Being flexible and open to change, and able to navigate uncertainty.
• Problem-Solving Skills: The ability to identify problems, generate solutions, and implement them effectively.
• Team Building: The ability to build, motivate, and manage a team to achieve goals.
• Conflict Resolution: Managing and resolving conflicts in a constructive manner.
• Delegation: Assigning tasks appropriately and trusting team members to execute them.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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