Leadership

Operational Leadership  

JOB DESCRIPTION

Reports to: 

• Director of Operations
• Assistant Director

Positional oversight of:

• Trainers, Team Members

Position overview:

This position supports operational execution for Chick-fil-A Olathe. This position champions guest-first mentality, communicates expectations and goals related to operational standards/brand expectations, and shares and enforces CFA store policies and procedures. 

Qualifications:

• Minimum of one year experience in a Leadership position.
• Ability to work a variable schedule of days/opens, mids, and/or evenings/closes, as assigned by Directors/schedulers. (For full time, a min. of 38 hours per week)
• Possesses a Growth mindset while being solutions-oriented, possesses a learning mentality, and is teachable. 
• Flexible and adaptable
• Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence.
• Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team.
• High capacity for efficient time-management, multi-tasking, effective communication, and interpersonal skills. 
• Driven to excel in an ultra face-paced environment while prioritizing and making decisions in changing situations.

Responsibilities include, but are not limited to:

• Leads in Food Safety excellence
• Leads in Waste Management control measures
• Executes Shift Management Mechanics
• Set-up sheet completion
• Rush-ready list completion
• S.O.S. /Guest Service awareness
• Command of shift communication and bottleneck assessment
• Aerial perspective of shift progression and service provision
• Engaged partnership with Sales and Brand Growth Team and other departments to ensure service excellence

• Leads in Training and Development partnership
• Executes Daily Training Plan to ensure trainee care
• Delivers on Daily Training updates and communication
• Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection
• Participates in Culture/Engagement endeavors
• Participates in People Department endeavors
• Conducts employee reviews
• Holds Attendance and Punctuality Point conversations with workgroup members as needed.
• Participates in constructing development plans and having development conversations
• Supports Operational performance goals
• Champion REMARKABLE Guest Experience resulting from a customer-first mindset. 
• Lead by example in following Chick-fil-A policies and operational standards: holds Leaders and Team Members accountable to them as well. 
• Complete daily tasks and reporting requirements, using approved tools/tech.
• Attend Leadership meetings as scheduled.
• Possess and promote a OneTeam mindset that builds unity and contributes to a positive culture. 

Duties, assignments, and schedules are subject to change to meet the needs of the business.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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