Position Summary
The Learning & Development Coordinator provides administrative, training, and operational support to the Senior Manager of Team Development & Standards. This role is responsible for coordinating training activities, maintaining learning materials, supporting process and technology implementations, documenting procedures, participating in system testing, and assisting with company-wide initiatives and events.
The successful candidate will help ensure training content, operational procedures, and learning programs remain accurate, effective, and aligned with organizational standards.
Key Responsibilities
Training Coordination & Administration
- Coordinate training schedules and logistics for new hires and existing employees.
- Maintain training records, materials, and documentation.
- Support the development and delivery of learning programs and training initiatives.
- Assist with onboarding and ongoing employee development activities.
- Ensure training content remains accurate, current, and aligned with company standards.
Learning Content Development
- Create and update training presentations, job aids, process guides, standard operating procedures (SOPs), assessments, and related learning materials.
- Review learning content according to established review schedules.
- Maintain version control and document integrity for all training resources.
Process & Technology Support
- Assist in the implementation of new processes, procedures, and systems.
- Participate in user acceptance testing (UAT) and operational workflow testing.
- Document testing results and prepare summaries for leadership review.
- Update training materials and procedural documentation following process or system changes.
Standards & Documentation
- Develop and maintain process documentation, SOPs, and operational standards.
- Ensure documentation reflects current business practices and compliance requirements.
- Support efforts to improve consistency, efficiency, and knowledge sharing across teams.
Event & Project Support
- Support company training events, meetings, and employee development initiatives.
- Research and obtain estimates for event-related expenses and vendor services.
- Assist with project coordination and implementation activities as assigned by the Senior Manager of Team Development & Standards.
Qualifications
Preferred Experience
- 2-5 years of experience in training coordination, learning and development, administrative support, operations, or process documentation.
- Experience developing training materials and procedural documentation.
- Familiarity with Learning Management Systems (LMS) and Microsoft Office applications.
- Experience supporting software implementations, process improvements, or project coordination initiatives.
Key Skills
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Attention to detail and document management discipline.
- Ability to manage multiple priorities and deadlines.
- Strong Microsoft Office skills, especially PowerPoint, Word, Excel, and Teams.
- Ability to work independently and collaboratively with cross-functional teams.