Learning and Development Coordinator

Job Type

Full-time

Description

Days Off: Saturday, Sunday

Shift: Monday through Friday, Day Shift (8:30am-4:30pm)

Location: On-Site

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION:

As part of the leadership team, the Learning & Development Project Coordinator is responsible for organizing, implementing, and monitoring our training programs to enhance employee skills and support organizational goals. This position will have a focus on coordination and facilitation of the DESC New Employee Orientation Week and Program Onboarding week, managing the admin responsibilities of our online Learning Center, and administratively supporting the continuing education opportunities we offer. This position will also serve as a facilitator of various training courses, as needed on a fill-in basis.

This position is a part of the Learning and Development team and reports to the Senior Manager of Learning and Development.

MAJOR DUTIES AND RESPONSIBILITIES:

New Employee Support (50%)

• Plan, develop, coordinate, administer, promote, implement, and evaluate the DESC employee orientation experience. The successful candidate will be:
• Partnering with DESC Human Resources, Housing, Clinical, & Medical leadership, technical trainers, and others to coordinate and schedule the different components of New Employee Orientation Week and Program Onboarding week.
• Collaborating with department Project Coordinators across DESC, technical trainers, and other stakeholders to create high-quality, relevant learning materials for New Employee Orientation and Program Onboarding week.
• Conducting needs analysis to gather information and ensure that orientation meets employee and organization needs.
• Facilitating components of employee orientation, including (but not limited to) welcome presentations, tours, organization overview, introduction to employee accounts/logins/learning systems.
• Serve as a facilitator of various training courses, in an 'as needed' capacity.
• Troubleshoot and solve issues that arise during New Employee Orientation week and Program Onboarding week.
• Tracking new hire and orientation information to ensure consistent processes and retain records related to orientation.
• Completing weekly, monthly, and annual tasks related to the planning of new employee orientation such as attendance records, calendar invites, and room schedules.
• Work across departments to help consult and strategize a more comprehensive, organized onboarding process.
• Support in the development and maintenance of consistent standards and practices for materials, delivery, and assessment specifically for orientation/onboarding of new employees and collaboratively with the L&D department.

• Track inventory, order, and re-stock department supplies
• Manage all email communications within the training@desc.org inbox
• Track changes needed for online courses, updating according to our timetable
• Coordinate room reservations and manage the training calendar for agency skill workshops

• Manage user accounts, customize the platform for our needs, and function as the point of contact with the software company to provide technical support.
• Within the LMS, develop and oversee staff learning plans that are tailored for each department, program, or position, in collaboration with department leaders.
• Maintain our robust learning library of resources and a "tagging" system to help staff find what they need.
• Assist in efforts to maintain agency wide learning compliance, tracking in the LMS, and reporting as needed.

• Facilitate and assist the Learning and Development Department, at the request of the Senior Manager for Learning and Development

• Strong organizational and project management skills to coordinate multiple training initiatives.
• Excellent communication and people skills for consulting with staff, managers, and external providers. Strong customer service skills
• Initiative-taking critical thinking skills with strong attention to details
• Proficiency in Microsoft Office including word processing, spreadsheets and databases, and slide deck design
• Ability to work independently while being a willing collaborator.
• Ability to effectively speak to large groups in a public setting, directing, and instructing groups efficiently as an agency representative to new staff.
• Demonstrated success in managing multiple projects, in an efficient, organized, and coordinated way.
• Strong ability to communicate and prioritize competing deadlines, varied workload, and adapt to changing priorities with short notice.
• An ability to work flexible hours as necessary, primarily early mornings on training days, occasional evenings, and very infrequently weekends. Flexibility to facilitate training sessions or all staff sessions monthly for swing & night shifts (1-2 days per month)
• Understanding of and commitment to equity, diversity, and inclusion. Ability to apply an equity lens to all aspects of training and development including training content (on racism, homophobia, sexism, disability, and the like), delivery methods, and in supporting a diverse team of staff trainers.
• A personal vehicle is not a requirement of this position, however using an agency-owned vehicle is a must. The successful candidate must possess and maintain a valid Washington State Driver's License, the appropriate amount of automobile insurance, and a safe driving record.
• Candidate selected for this position must pass a criminal history background check prior to employment.

• Former experience as a training or learning and development coordinator.
• Experience with Learning Management Systems, web-based learning platforms, and course-authoring software.
• Degree or certificate in learning and development, education, curriculum and instruction, organizational development, human resources, or related field, and/or work experience in one of these fields.
• Knowledge of instructional design principles and adult learning theories to create effective training content.
• Experience & knowledge of working in non-profit, housing, harm reduction, housing first principles, and de-escalation strategies is a plus.