The Learning & Development Manager is a strategic leader responsible for shaping team growth, performance, and culture in a luxury hospitality setting.
They partner with People + Culture and operational leaders to design and deliver engaging training programs across onboarding, service excellence, compliance, and leadership development, ensuring an elevated guest experience.
Key tasks include facilitating training sessions, supporting internal talent growth, coaching leaders, managing compliance and certifications, tracking training effectiveness, and maintaining records.
Candidates should have 3-5+ years of experience in hospitality training, strong facilitation and communication skills, proficiency with LMS platforms, and the ability to engage diverse teams.
The role offers comprehensive benefits, emphasizing a supportive, inclusive culture aligned with core guiding principles.