Learning and Development Specialist

Position Overview:

The Learning & Development Specialist serves as a training resource across Corporate and Contact Center functions. Key responsibilities include coordinating and delivering learning opportunities that build foundational skills, support day-to-day performance, and extend education to Employee Resource Groups. This role executes learning opportunities in support of the L&D strategy and partners with the People Team to achieve organizational development goals. The L&D Specialist also manages the day-to-day functions of the Learning Management System, ensuring accurate records, content availability, and system integrity.

Responsibilities:

• Partner with Contact Center stakeholders and managers to identify learning gaps and training needs for individual contributors, supporting key programs such as Development for All and the Bridge Academy
• Facilitate engaging in-person and virtual instructor-led training sessions for individual contributors and specialized audiences, including Employee Resource Groups (ERGs)
• Maintain and optimize the Learning Management System, including course creation, assignments, enrollment, attendance tracking, reporting, and troubleshooting
• Coordinate end-to-end training logistics, including scheduling, communications, materials, and session execution
• Generate regular reports and dashboards on training metrics, outcomes, and program participation
• Contribute to the design and development of learning programs, courses, and job aids
• Leverage AI-powered tools and technologies to enhance learning content creation, delivery, and overall efficiency
• Collect and evaluate participant feedback to drive continuous improvement in learning programs
• Support new program launches and ongoing L&D initiatives
• Perform additional duties as needed, including supporting People Team initiatives and providing coordination support for Employee Resource Groups (ERGs) such as event planning and other tasks as needed

Essential Functions:

Essential Job Function

% of Time on Function

Training Delivery & Facilitation

30%

LMS Administration & Maintenance

30%

Training Coordination & Operations

20%

Instructional Design Support & Program Improvement

20%

Total

100%

Job Requirements:

• Bachelors degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience
• 2-3 years of experience in a training coordinator, training specialist, or L&D role
• Experience facilitating and creating learning opportunities for diverse audiences in a contact center or corporate environment
• Hands-on experience managing the day-to-day operations of a Learning Management System
• Familiarity with AI-powered tools and technologies
• Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills; must have strong presentation/delivery skills
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
• Ability to work effectively both independently and as part of a team
• Ability to travel up to 15%

Salary Range (Chattanooga, TN): $60,000 to $70,000

Annual Bonus Potential: 5%

#LI-ONSITE

#HUSA

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.