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Learning and Development Specialist

Sunbit

Las Vegas, NV

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JOB DETAILS
SKILLS
Adobe Product Family, Adult Learning, Applicant Tracking System, Artificial Intelligence (AI), Atlassian JIRA, Automotive Repair and Maintenance, Call Centers, Change Management, Communication Skills, Computer-Based Training (CBT), Content Development, Continuous Improvement, Credit Cards, Customer Experience, Customer Support/Service, Develop and Maintain Customers, Human Resources, Instructional Design, Learning Management System (LMS), LinkedIn, Microsoft Office, Mobile Applications, Multimedia, Multitasking, Needs Assessment, Performance Metrics, Project/Program Management, Slack, Startup, Team Player, Training Program, Training Program Evaluation, Training Tools, Training/Teaching, Veterinary Medicine
LOCATION
Las Vegas, NV
POSTED
Today
Description

Job Title: Learning & Development Specialist

Location: Las Vegas, NV - On-site 5 days per week

Reporting to: Learning & Development Manager

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence.

The Role:

We are seeking a driven and passionate Learning and Development Specialist for our Las Vegas office. This role will be responsible for designing, developing, delivering and evaluating training programs to support a growing department.

As a Learning and Development Specialist, you will play a critical role in helping our employees become successful in their roles. You will be responsible for evaluating training needs and developing effective solutions that align with Company goals. Working with teams across the organization, this role is highly visible and has the opportunity to make a meaningful impact that contributes to the success of the organization.

What you'll be doing:

  • Apply instructional design methodology, adult learning theory and multimedia principles to create engaging and effective learning experiences for new hires, current employees and leaders.
  • Conduct needs analysis to determine training needs and select appropriate delivery methods (i.e. computer-based training, job-aids, videos, hybrid solutions, etc.).
  • Regularly conduct onsite and remote training sessions and create a culture of trust, collaboration, and respect in the training environment.
  • Collaborate with stakeholders and subject matter experts to identify needs and ensure content is accurate.
  • Support change management efforts by ensuring teams are trained effectively on new initiatives, tools, and workflows.
  • Consistently evaluate training programs based on employee feedback, performance metrics and identified knowledge/skills gaps to ensure continuous improvement.
  • Assist in the development, coordination, and execution of company-wide learning and development initiatives.
  • All other responsibilities assigned by management.
Requirements

What you Bring to the Table:
  • Bachelor's degree in Instructional Design, Education, Human Resources, or related field preferred.
  • 3+ years of prior experience in L&D, as a trainer, and/or supporting a training department with a track record of delivering effective training programs.
  • Experience with training tools and content creation/design tools such as Articulate. Canva, Adobe Suite, Synthesia, and Learning Management Systems.
  • Proficiency with Workplace tools such as Microsoft Office, Google Suite, Zoom, JIRA, and Slack.
  • Excellent communication, presentation, and facilitation skills with a passion for helping others succeed.
  • Experience managing multiple priorities in a fast-paced environment. Project management experience is a plus.
  • Demonstrated understanding of instructional design methodology, adult learning theory and multimedia principles.
  • Prior call center experience preferred.
The Perks:
  • Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Unlimited PTO
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching
  • Cell Phone Stipend

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.

We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.

About the Company

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Sunbit

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