Learning and Development Specialist

Do you enjoy helping people learn, grow, and feel confident in their work through engaging training and thoughtful support?

Are you organized, collaborative, and energized by building training programs that improve performance and support compliance?

If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary:

As a Learning and Development Specialist, you’ll support high-quality care by ensuring our employees are trained, competent, and equipped to succeed in their roles. You’ll coordinate and deliver onboarding and ongoing training, administer learning platforms, maintain training records, and partner with leaders to identify development needs across the organization.

In this role, you’ll help manage training logistics (including required competencies and certifications), support staff through their competency period, and continuously improve training content and processes. This position is ideal for someone who enjoys teaching, coordinating details, and being a trusted resource for learners, leaders, and partners.

Compensation:

$30.00 /hr.– $32.00 /hr.

Schedule:

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits:

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities:

• Coordinate and deliver new hire onboarding and role-based training to support safe, consistent, and compliant practice.
• Support new hires during the competency period (e.g., Days 2–14 and beyond); document progress and communicate training needs, concerns, and recommendations to leaders and Human Resources.
• Administer, track, and evaluate required training (onboarding, annual requirements, and remedial training) in alignment with organizational policies and regulatory expectations.
• Coordinate and schedule CPR courses utilizing appropriate internal resources for CPR instruction both online & for face-to-face skills.
• Serve as a primary administrator for learning platforms and training tools (e.g., Relias, Care Academy, American Red Cross, Course Creator, and other related systems).
• Partner with operations and department leaders to schedule training for multiple sites and roles, including simultaneous sessions, while ensuring coverage and a positive learner experience.
• Maintain accurate training records and support compliance tracking and monitoring for CPR/BLS certification, competencies, and other required education.
• Review, edit, and develop training materials, job aids, and processes; maintain current content as workflows, systems, or policies change.
• Provide training and support for key systems and software (including EMR-related workflows as applicable) in partnership with internal stakeholders.

Electronic Medical Record (EMR) focused duties:

• Deliver EMR onboarding, refresher training, and role-based workflow education to support accurate, timely, and compliant documentation.
• Serve as a frontline resource for EMR questions; troubleshoot common user issues (e.g., login/access, navigation, documentation workflows), triage tickets, and coordinate escalations with IT and/or the vendor as needed.
• Support EMR user setup and maintenance in accordance with internal procedures (e.g., roles/permissions, access requests, and related documentation).
• Assist with EMR workflow optimization by gathering feedback from users, identifying gaps, and recommending improvements to leaders.
• Create, update, and maintain EMR job aids and step-by-step guides (e.g., documentation standards, navigation tips, common workflows).
• Support the setup and maintenance of EMR documentation tools (e.g., templates, forms, standardized fields, and workflow guides) in alignment with internal governance and approved standards.
• Assist with change management for EMR updates by communicating release notes, updating training materials, and helping users adopt new functionality.
• Promote EMR data integrity and consistency by reinforcing documentation standards and supporting audits/quality checks as assigned.
• Support reporting and data pulls for training, compliance, and operational needs, as appropriate and authorized.
• Maintain confidentiality and follow privacy/security practices when working with participant information and EMR access.
• Develop and implement process improvements that enhance the training program across One Senior Care.
• Build positive working relationships with new hires, participants, peers, and leaders; model professionalism, discretion, and a service mindset.
• Other duties as assigned.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit:

• Engaging, learner-focused facilitation style with the ability to adjust to different learning needs and experience levels.
• Clear written and verbal communication skills; able to translate policies and workflows into practical, easy-to-follow training.
• Highly organized and detail-oriented, with strong follow-through and the ability to manage multiple priorities and deadlines.
• Comfortable using and administering learning platforms (LMS) and common business tools (Outlook, Excel, PowerPoint, Word).
• Collaborative and service-minded; builds trust and positive relationships with new hires, peers, leaders, and partners.
• Demonstrates discretion and professionalism when handling participant, program, and staff information.

Education and Experience:

• Bachelor’s degree in education, human resources, organizational development, business, healthcare administration, or a related field or Associates degree with clinical certification(s) (Medical Assistant, Licensed Practical Nurse, Certified Nursing Assistant) required.
• 2+ years of experience developing, coordinating, delivering, or administering employee training (healthcare, senior care, or human services preferred).
• Experience with a learning management system (Relias preferred) and training documentation/compliance tracking.
• Experience tracking and monitoring certifications and required training (CPR/BLS, competencies, annual requirements) is a plus.
• One year of experience working with a frail or elderly population preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.