Learning Commons & IT Support Specialist

Learning Commons & IT Support Specialist

Location

Downingtown

Job Type

Support Staff, Part Time

Job Number

002631

Department

4708 Learning Commons

Opening Date

06/17/2026

Closing Date

7/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Summary

The Learning Commons is the integrated hub for library, technology, and tutoring services at Delaware County Community College. The Learning Commons & IT Support Specialist provides front-line technology support at the Downingtown campus, including helpdesk assistance, equipment lifecycle work, audiovisual setup, and account support. The role also supports library circulation, reference triage, and test proctoring, and serves as a designated Test Proctor for placement exams, make-up testing, and accommodated testing. The position requires the ability to work independently with limited direct supervision, as well as part of a team. The Learning Commons IT Support & Customer Service Representative helps maintain a productive, respectful, and academically honest environment while keeping students and staff productive on College technology.

The Learning Commons & IT Support Specialist reports to the to the Senior Director of Learning Commons and participates in divisional activities, events, meetings, and trainings as necessary.

Essential Functions

IT Support and Technical Operations

1. Provide helpdesk support to students and staff via in-person, phone, chat, and video sessions, including password resets, Duo MFA enrollment, and basic account troubleshooting;

2. Image, configure, and prepare laptops and desktops for distribution and return, including BIOS updates and secure data wiping of returned equipment;

3. Set up and troubleshoot audiovisual equipment for classrooms, workshops, meetings, and campus events, including projectors, conferencing systems, microphones, presentation software, and hybrid learning technology;

4. Document all support activity in the Colleges IT service management platform and contribute to knowledge base articles and procedural guides;

5. Assist users with phishing awareness, multi-factor authentication, and protection of institutional data;

6. Escalate issues that require deeper troubleshooting, system access, or specialist knowledge to OIT;

7. Provide basic troubleshooting across Windows 11, macOS, iOS, and Android.

Equipment and Loaner Program Support

1. Issue and recover student loaner laptops and other technology equipment;

2. Maintain accurate inventory records and prepare returned equipment for redeployment.

Student Support and Reference Triage

1. Provide preliminary reference assistance, help students navigate academic databases, and answer informational inquiries;

2. Direct patrons in the location and use of library materials using the Library of Congress classification system;

3. Process official student identification cards in accordance with College security protocols.

Circulation and Collection Maintenance

1. Check materials and equipment in and out using the Colleges Integrated Library System;

2. Shelve materials accurately and conduct regular shelf-reading audits;

3. Monitor and enforce Learning Commons policies to maintain a safe and equitable study environment.

Test Proctoring and Academic Integrity

1. Administer placement examinations, make-up exams, and accommodated testing, confirming testing hardware and software are functional before each session;

2. Coordinate accommodated testing in line with ADA requirements and faculty instructions;

3. Verify student identity and authorized materials;

4. Monitor testing environments to protect exam content and results.

General Operations

1. Participate in interactive, on-site meetings during normal business hours and on a regular basis; regular on-site Learning Commons office hours;

2. Adhere to regular and predictable attendance at work;

3. Performs other duties as assigned.

Experience & Education

Minimum Experience: 1+ years' experience providing customer service to students in a school, library, or higher education setting, some prior experience of IT helpdesk, desktop support, or equivalent hands-on technology support.

Minimum Education: High School diploma from an accredited college or university in a related a field of study or an equivalent combination of related experience and education, training, or industry certifications; bachelor's degree preferred.

Supplemental Information

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials

DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement; and a Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. (Temporary and Grant-funded employees are not eligible for tuition reimbursement unless the specific grant supports such funding for these purposes.)

For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an "open door" policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and for staff to thrive professionally. DCCC is an equal employment opportunity employer, valuing diversity, equity, and inclusion.

Part time employees are eligible for the Colleges 403(b) plan and earn vacation and sick time.

01

Do you have any experience working in an higher education environment?

• Yes
• No

02

Can you, after employment, submit proof of your legal right to work in the United States?

• Yes
• No

03

Do you have a High School Diploma, GED, or an equivalent combination of related experience and education, training, or industry certification?

• Yes
• No

04

Do you have a minimum of one (1) year of applicable experience?

• Yes
• No

05

Do you have experience working in diverse environments?

• Yes
• No

06

Do you have knowledge and ability with utilizing technology and Student Information Systems, such as Banner, and library-related management software, such as Sirsi, Microsoft Office applications, databases, and related web-based platforms

• Yes
• No

07

Do you have knowledge of and experience with using an enterprise ticketing system (TeamDynamix, SolarWinds Service Desk, Jira, ServiceNow, or similar)?

• Yes
• No

08

Are you able to perform the essential functions of the job with or without reasonable accommodations?

• Yes
• No

09

What is your salary requirement?

Required Question

Employer Delaware County Community College