The Learning & Development Administrative Supervisor will lead the team that provides program and administration support to all learning and development programs and systems. Provide front line response to team member inquiries regarding training systems and programs. Offer expert support for LMSand learning system functions. Investigate LMS related calls and queries and troubleshoot problems so that systems are working optimally for all team members. Collaborate with peers to improve processes and offer best in class learning at scale.
ESSENTIAL JOB FUNCTIONS
Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Support Operations Administrative and Survey Clerk team.
Receive and resolve calls and inquiries from the field regarding learning systems and programs.
Devise process improvements for current functions and automate manual processes for elements such as travel, expenses and reporting.
Test, implement and support systems adjacent to learning academies across the country.
Support and troubleshoot learning systems including LMS, Predictive Index, and supporting applications.
Assist with identifying monthly survey items using O'Reilly Parts System and paper catalogs.
Identify program problems and work with appropriate teams (technical, content, field etc.) for resolution.
Provide coaching and direction to ensure the team is offering best in class support for learning and development initiatives.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Proficient in Word and Excel.
Bachelors degree or equivalent work experience in the customer support field.
Excellent communication skills in dealing with a wide variety of people, both internally and on the phone.
Efficient organizational and time management skills.
Ability to pay close attention to detail.
Ability to supervise a team of five to ten full and part-time team members.
Desired:
5 years of O'Reilly corporate experience.
1-2 years of supervisor experience.
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package: