Learning & Development Coordinator

At Motiva, our employees’ energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees’ lives because, at Motiva, our people matter.

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company’s Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America’s largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva’s commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world’s largest integrated energy and chemicals companies.

Position Overview:

The Learning & Development Coordinator is responsible for administering and supporting procedural documentation, and compliance-related systems across Motiva. This role serves as a key resource for employees, subject matter experts (SMEs), and business stakeholders by ensuring training materials, procedures, policies, and records are accurate, current, accessible, and compliant with organizational requirements.

The Coordinator will serve as the primary administrator for ATR Smart Procedures and other document management and learning systems, including PolicyTech and associated training databases. This position is responsible for facilitating user training, maintaining system integrity, supporting compliance initiatives, monitoring performance metrics, and driving continuous improvement of documentation and learning processes.

This is not a traditional clerical or document control position. The successful candidate will demonstrate strong technical aptitude, ownership of processes, the ability to work independently with minimal supervision, and the capability to effectively manage multiple priorities in a dynamic operational environment.

Responsibilities:

• Administer and maintain ATR Smart Procedures, PolicyTech, and other document management systems.
• Manage user access, system functionality, troubleshooting, and process improvements.
• Support system testing, upgrades, and implementation activities.
• Train and support new and existing Subject Matter Experts (SMEs) on ATR Smart Procedures and related systems.
• Train new employees in the use and functionality of SmartProcedures and PolicyTech during onboarding.
• Develop and maintain training materials, user guides, and procedural documentation.
• Provide ongoing user support and promote adoption of learning and documentation processes.
• Serve as the PAMC Records Focal Point.
• Coordinate and track plant-wide policy and procedure review compliance.
• Maintain records and documentation in accordance with company requirements and established review schedules.
• Generate compliance reports, metrics, and performance dashboards.
• Analyze data to identify trends, risks, and opportunities for process improvement.
• Collaborate with stakeholders to enhance learning, documentation, and compliance processes.
• Act as liaison to troubleshoot and manage user access issues.
• Participate in compliance related audits.

Experience and Qualifications:

Required Education and Experience:

• High School Diploma or GED required.
• Minimum of 3 years of experience in training administration, document management, records management, compliance support, or systems administration.
• Strong proficiency in Microsoft Excel, including:
  • Data extraction and analysis
  • Compliance and audit reporting
  • Metric tracking and dashboard development
  • Managing and analyzing large datasets
• Strong proficiency in Microsoft Word and PowerPoint.
• Experience using enterprise software systems, databases, and document management platforms.
• Ability to create and deliver presentations, training sessions, and learning materials.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and exercise sound judgment with minimal supervision.
• Effective verbal and written communication skills, including basic technical writing capabilities.

Preferred Education and Experience:

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Education, Information Systems, or a related field preferred.
• Experience administering document management systems or compliance platforms.
• Experience with SmartProcedures, PolicyTech, ATR, or similar enterprise document management systems.
• Technical writing experience and/or technical writing certification.
• Experience facilitating classroom, virtual, or on-the-job training programs.
• Experience supporting compliance, operational excellence, quality management, or continuous improvement initiatives.
• Familiarity with retention records requirements, governance processes, and document control best practices.
• Knowledge of adult learning principles.

We reserve the right to amend or withdraw Motiva jobs at any time, including prior to the closing date. Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or grade.

Applicants for regular U.S. positions must be authorized to work in the United States for Motiva Enterprises LLC without the need for sponsorship of an immigration authorization or visa (for example, TN, H-1B, or other employment-based immigration authorization or visa).

Motiva participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws.