Analysis Skills, Automation, Best Practices, Budget Management, Business Strategy, Communication Skills, Continuous Improvement, Customer Escalations, Customer Relations, Establish Priorities, Interpersonal Skills, Metrics, Operational Audit, Operational Strategy, Operations Processes, Outsourcing, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Engineering, Project/Program Coordination, Project/Program Management, Service Level Agreement (SLA), Transaction Processing/Management, Trend Analysis, Vendor/Supplier Management
Learning And Development Program Manager
Duration: 8 months(Hybrid)
Project Overview:
You will be responsible for driving end-to-end learning and development program delivery operations of vendor and internal teams. You make key contributions to tracking and analysis of operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks, ultimately providing high quality programs to our end users.
Overall Responsibilities:
- Deliver end-to-end operations of our learning and development programs (including process re-engineering/implementation, automation/outsourcing solutions, and managing vendor workflows).
- Identify and drive operational efficiencies, by managing utilization, eliminating non-productive activities, and automating workflows of our programs.
- Oversee SLA targets, including resolving queries exceptions and escalations, answering client facing queues, and determining highest volume ticket types that require streamlining
- Plan and execute prioritized program work, including selecting appropriate method to most effectively achieve program objectives.
- Manage projects to budget, timeline, and resourcing.
Experience (Mandatory):
- 3-5 years of experience in Program/Project Management.
- Experience in managing learning and development projects.
- Exceptional analytical and problem-solving skills with the ability to translate data into actionable insights.
- Strong process design and continuous improvement capabilities.
- Excellent communication and interpersonal skills with experience presenting to executive leaders.
Experience (Desired):
- Brings industry knowledge of best practices and opportunities for innovation in learning & development.
- Experience with process automation; Experience using enterprise-type applications to automate transactional processes.
- Strong problem-solving/analytical skills; experience with socializing and presenting analysis, proposals and strategies to organizational leaders with a demonstrated affinity for metrics.
Education:
- Minimum Bachelor's Degree in any field or relevant practical experience.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.