Learning & Development Manager

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolinaor a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail –The Human Resources department mission is to demonstrate (proclaim) the Gospel of Jesus Christ in “what” it does for the ministry, the HR employees and their families and “how” they do it. They will also come alongside their employees to encourage, counsel and support them in their response to the Gospel of Jesus Christ in all they do.

Job Summary –The Learning and Development Manager assesses organizational, leadership, and employee development needs and partners with the Director to identify appropriate learning and development solutions that strengthen individual and organizational effectiveness. This position designs, proposes, and evaluates high-quality learning initiatives, leadership development programs, coaching and assessment experiences, and other development solutions that build capability and improve performance. Provides strategic and programmatic leadership for L&D initiatives, applying sound adult learning and instructional design principles across multiple methods, while partnering with the Training and Development Specialist on program development, delivery, administration, and ongoing learning operations. This position ensures L&D efforts align with ministry priorities, hallmarks, and organizational needs and is also responsible for leading and continuously improving the annual performance review process.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Learning and Development
• Partners with the Director in the development and continuous improvement of a comprehensive learning and development strategy aligned with ministry priorities, Hallmarks, and organizational needs
• Provides leadership, direction, coaching, and development to the Training and Development Specialist; establishes priorities and ensures effective execution of learning and development initiatives and operations.
• Collaborates with leaders and departments to assess organizational, leadership, and employee development needs; recommends appropriate learning, coaching, assessment, and other development solutions based on identified needs
• Designs, proposes, implements, and evaluates learning and development programs, curriculum, resources, and experiences using sound adult learning and instructional design principles. Partnering with the Training and Development Specialist.
• Provides oversight and direction for new employee orientation and other ministry-wide onboarding experiences, partnering with the Training and Development Specialist on program development, coordination, delivery, and continuous improvement
• Provides oversight and direction for the LMS, learning records, and related learning resources, partnering with the Training and Development Specialist to ensure effective administration, content management, tracking, reporting, and continuous improvement.
• Supports the development of leaders and managers through leadership development programs, workshops, coaching, assessments, 360-degree feedback, individual development planning, and other development experiences.
• Conducts employee exit interviews, identifies and analyzes themes and trends, and shares relevant insights with Human Resources leadership to inform employee experience, retention, leadership development, and organizational improvement efforts.
• Partners with Human Resources staff and ministry leaders to support succession and talent development efforts, including identifying development needs and implementing solutions that strengthen leadership capability and readiness.
• Facilitates learning and development programs for employees and leaders using a variety of effective delivery methods, including group discussion, presentation, experiential learning, simulations, and technology-enabled learning.
• Reviews learning materials and programs developed or delivered by internal subject matter experts and external providers to ensure quality, consistency, and alignment with identified learning objectives and ministry standards.
• Establishes appropriate measures of success and evaluates the effectiveness and impact of learning and development initiatives through assessments, surveys, feedback, application, and other available measures.
• Maintains knowledge of current and emerging practices, technologies, and trends in learning and development, leadership development, coaching, assessment, and instructional design; recommends appropriate enhancements to ministry practices.
• Assists in developing and managing the learning and development budget and external resources, maintaining appropriate records and monitoring expenditures.
• Performance Management
• Leads the coordination, administration, and continuous improvement of the annual performance review process in partnership with the Director and other Human Resources staff.
• Develops and maintains performance management tools, processes, resources, communications, and training to support effective implementation of the performance review process.
• Partners with Human Resources and ministry leaders to promote effective performance management practices, including goal setting, ongoing feedback, employee development, and meaningful performance conversations.
• Develops implementation plans and coordinates activities, timelines, communications, and resources necessary for successful execution of the annual performance review cycle.
• Reviews, monitors, and analyzes organization-wide performance management participation, results, and trends and provides appropriate reporting and insights to Human Resources and ministry leadership.
• Evaluates the effectiveness of performance management tools and processes and recommends improvements based on organizational needs, feedback, and emerging practices.

Marginal Duties and Responsibilities

• Other duties may be assigned.

Job Specifications

Skills and Knowledge

• 7-10 years of progressively responsible L&D, Talent, and/or Organizational Development experience
• Bachelor’s degree, preferably in Human Resources, Organizational Development, Instructional Design, Education, Business or a related field strongly preferred.
• Demonstrated experience designing, developing and facilitating effective learning experiences for employees and leaders; strong knowledge of adult learning and instructional design principles required.
• Experience leveraging learning technologies, eLearning and other delivery methods to create scalable and effective development solutions preferred.
• Exceptional written, verbal, presentation and facilitation skills with demonstrated ability to build credibility and effectively partner with employees and leaders at all levels of the organization
• Position requires strong commitment to continuous learning, professional growth, and staying current with evolving L&D practices and technologies.
• A demonstrated willingness to engage in professional development activities in order to develop and improve new and current skills, and to adapt to the evolving needs of the ministry
• Demonstrated experience coaching leaders and facilitating assessment and 360-degree feedback, including helping individuals interpret results, identify development priorities, establish actionable development plans, and sustain progress over time
• Ability to partner with leaders to identify performance, leadership, and organizational development needs and determine appropriate solutions.
• Demonstrated experience designing and implementing leadership and management development programs.
• Ability to translate organizational priorities into learning initiatives and manage programs from needs assessment through implementation and reinforcement
• Experience establishing success measures and evaluating learning effectiveness application, and organizational impact
• Strong attention to detail and demonstrated ability to deliver high-quality work in a fast-paced, collaborative environment.

Physical/Mental Demands

• Ability to handle multiple tasks simultaneously
• Ability to maintain professional image and composure under stress

Working Conditions

• Conventional office environment

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefsmakeup thefoundation upon whichall ourministryendeavorsare based.

• Webelievethe Bibleto betheinspired,the onlyinfallible,authoritativeWordofGodrevealing thelove ofGod to the world.  (1Thessalonians2:13;2Timothy3:15-17;John 3:16).
• WebelievethatthereisoneGod,eternallyexistent in three persons: Father,Son,and HolySpirit.
  (Matthew28:19; John 10:30;Ephesians4:4-6).
• Webelieveinthe deityofthe LordJesusChrist,inHisvirgin birth,inHissinlesslife,inHismiracles,inHis vicariousand atoning death through His shed blood on the cross,in Hisbodilyresurrection,inHisascensionto theright handofthe Father,andinHispersonalreturninpowerand glory. (Matthew 1:23;John 1:1-4 and1:29;Acts1:11and 2:22-24;Romans8:34;1Corinthians15:3-4;2 Corinthians5:21; Philippians2:5-11;Hebrews1:1-4 and 4:15).
• Webelievethatall men everywhere are lostandfacethe judgmentofGod,thatJesusChrististhe onlyway of salvation,andthat forthe salvationoflostand sinfulman, repentanceofsinandfaithinJesusChristresultsin regeneration bythe HolySpirit.Furthermore, we believethatGod willreward the righteouswitheternal life inheaven,andthatHe willbanish the unrighteousto everlasting punishment inhell.(Luke24:46-47;John 14:6;Acts4:12;Romans3:23;2Corinthians5:10-11;Ephesians1:7 and2:8-9; Titus3:4-7).
• Webelieveinthe present ministryofthe HolySpirit,whose indwelling enablesthe Christian tolive agodly life. (John 3:5-8;Acts1:8and 4:31; Romans8:9;1 Corinthians2:14;Galatians5:16-18;Ephesians6:12;Colossians2:6-10).
• Webelieveinthe resurrection ofboththe saved andthe lost;the saved untothe resurrection ofeternallife and the lostuntothe resurrection ofdamnationandeternalpunishment.(1 Corinthians15:51-57; Revelation20:11-15).
• Webelieveinthe spiritual unityofbelieversinthe LordJesusChristand thatall true believersaremembersofHisbody, the church.  (1 Corinthians12:12,27; Ephesians1:22-23).
• Webelievethattheministryofevangelism(sharing andproclaiming themessage ofsalvationonlypossiblebygrace throughfaithinJesusChrist)and discipleship(helpingfollowersofChristgrowup intomaturityinChrist)isa responsibilityofallfollowersofJesusChrist.  (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• WebelieveGod’splanfor humansexualityisto be expressed onlywithinthe contextofmarriage,that Godcreatedman andwoman asunique biologicalpersonsmadefor each other.Godinstitutedmonogamousmarriage between male andfemale asthefoundation ofthefamilyand the basicstructure of human society.Forthisreason,we believethat marriageisexclusivelythe union ofonegeneticmale andone geneticfemale. (Genesis2:24;Matthew19:5-6; Mark10:6-9;Romans1:26-27;1 Corinthians6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over ourlives, and to the ministry of evangelism.  (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

Asan employee ofBillyGrahamEvangelisticAssociation:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.  Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.