Learning & Development Professional

Step into a dynamic and high-impact role at the corporate office of Express Employment International during a pivotal period of transformation. We are seeking a Learning and Development professional with demonstrated experience in the staffing industry who can translate industry knowledge into powerful training experiences that drive the success of franchise partners nationwide.

In this role, you will lead full-time training delivery in both in-person and virtual environments, conduct comprehensive needs assessments, and design and deliver engaging learning solutions grounded in adult learning principles. Leveraging your staffing industry expertise, you will create programs that address the unique operational, sales, and talent challenges within staffing organizations.

This role places you at the forefront of professional development for business leaders and teams across the franchise network. If you bring hands-on staffing experience, a passion for facilitation, and a commitment to measurable learning outcomes, this is an opportunity to shape capability, strengthen performance, and make a lasting impact across the organization.

This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

Training Delivery

• In-person and virtual training of classes on topics that include recruiting, interviewing, product knowledge, sales, technology, business management and leadership.
• Facilitate experiential learning activities to ensure the accomplishment of defined learning objectives
• Conduct additional training classes for franchisees and staff via webinars and field visits
• Train at corporate-sponsored events and conferences
• Conduct individual training and coaching sessions, as needed

Class Content Development

• Collaborate with other teams/departments to develop training to support the company's strategic sales initiatives
• Work with subject matter experts to plan, design, and develop content for learning initiatives
• Develop compelling class content that achieves learning objectives and adheres to adult learning methodologies
• Design and develop individual, small-group, and large-group experiential learning exercises that enhance learning and application

Transfer of Learning

• Identifies stages in learning and skill development and recommends appropriate delivery of mentoring, coaching, and/or other training activities to promote continued trainee development
• Uses a variety of assessment methods before, during and after training to measure training impact to guarantee training effectiveness
• Coach and generate positive sales results with existing and new franchisees to achieve revenue generating goals and communicate with appropriate developers
• Travel to field offices to assist with learning as needed

Professional Development

• Strives to remain current on trends, developments, and changes in the staffing industry and the field of learning and development. This may include attending webinars, conferences, and classes for professional development; and/or monitoring industry releases and publications related to both staffing and training

EDUCATION & EXPERIENCE QUALIFICATIONS

• Bachelor's degree or equivalent work experience preferred
• 5+ years of training experience and staffing industry experience required

KNOWLEDGE, SKILLS, OR ABILITIES

• Proven ability to design and develop class content
• Experienced with live training in-person and virtually for both small and large groups of learners
• A passion for helping others achieve new levels of understanding
• Excellent interpersonal and communication skills
• Professional appearance and a willingness to work flexible hours
• Ability to travel occasionally for business purposes, up to approximately seven times per year

Not sure you meet every requirement? Apply anyway!

At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents-because we know that's what makes us stronger together. If you're excited about the role, we're excited to hear from you.

Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.

Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network.

Our mission is to professionally market and provide quality human resource solutions through an international franchising network-benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.

Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.