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Learning & Development Specialist (Claims Trainer / Customer Service Trainer)

Lumen Solutions Group, Inc.

Baltimore, MD

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JOB DETAILS
SKILLS
Blueprints, Business Processes, Business Strategy, Claims Processing, Coaching, Communication Skills, Consulting, Continuous Improvement, Current Procedural Terminology (CPT), Customer Support/Service, Customer Training, Enterprise Architecture, Health Insurance, Healthcare, Healthcare Common Procedure Coding System (HCPCS), Healthcare Customer Service, ICD-10, Information Technology Consulting, Medical Billing, Microsoft Office, Microsoft Product Family, Professional Services, Staff Training, Support Documentation, Technical Recruiting, Technical Support, Training Program, Training/Teaching, Training/Teaching Materials
LOCATION
Baltimore, MD
POSTED
2 days ago
Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation. 
 
Job Title: Learning & Development Specialist (Claims Trainer / Customer Service Trainer)
Location: Report onsite at least once per month (Canton or Merriweather, MD).
Duration: Contract-to-Hire

Position Summary
CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience, exceptional presentation and facilitation skills, and the ability to effectively train both virtually and in person.
The hiring team is seeking:
  • One Learning & Development Specialist with Healthcare Claims Training experience
  • One Learning & Development Specialist with Healthcare Customer Service Training experience
 
Key Responsibilities
  • Deliver Instructor-Led Training (ILT) sessions both virtually and in person.
  • Facilitate engaging training programs for new hires and existing employees.
  • Train adult learners in a corporate environment using effective learning techniques.
  • Create an interactive learning environment that promotes participation and knowledge retention.
  • Utilize Microsoft Teams and Microsoft Office Suite to conduct virtual training sessions and prepare training materials.
  • Assess learner progress and provide coaching, feedback, and additional support when needed.
  • Collaborate with business leaders and subject matter experts to ensure training content aligns with operational goals.
  • Maintain training documentation and support continuous improvement of learning programs.
 
Required Qualifications (Both Positions)
  • Experience delivering Instructor-Led Training (ILT) in both virtual and classroom settings.
  • Experience training adult learners in a corporate environment.
  • Strong presentation, communication, and facilitation skills.
  • Proficiency with Microsoft Teams and Microsoft Office Suite.
  • Ability to engage learners and effectively communicate complex information.
 
Preferred Qualifications – Claims Trainer
  • Experience training employees on healthcare claims processing.
  • Knowledge of medical billing concepts.
  • Familiarity with diagnosis and procedure codes (ICD-10, CPT, HCPCS).
  • Experience with healthcare claims processing workflows.
  • Ability to facilitate training classes of approximately 20-30 learners over a 4-6 week training program.
 
Preferred Qualifications – Customer Service Trainer
  • Experience training healthcare customer service representatives.
  • Healthcare insurance background strongly preferred.
  • Knowledge of health insurance products and terminology.
  • Claims knowledge is beneficial but not required.
  • Experience facilitating training programs lasting 8-10 weeks for classes of approximately 15-25 learners alongside another trainer.
 
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

About the Company

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Lumen Solutions Group, Inc.

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