Administrative Skills, Cloud Computing, Content Development, Customer Escalations, EEO Regulations, Education Regulations, High School Diploma, Human Resources, Identify Issues, Loans, Multiplatform/Cross-Platform, Oracle, Oracle Fusion Middleware, Performance Management, Performance Reviews, Scholarship, Technical Support, Training/Teaching Materials
Creighton University''s Human Resources team seeks a Learning & Development Support Specialist for a Full-Time temporary position to serve as a responsive point of contact for Bridge and Oracle Fusion Cloud HCM performance management, ensuring continuity of support for students, faculty, and staff.
Primary Responsibilities
- Serve as a frontline support contact for technical inquiries related to the Bridge learning platform and performance review/goal-setting processes in Oracle
- Respond promptly to student, faculty, and staff inquiries, troubleshooting technical issues and escalating complex cases as needed
- Upload and organize existing, already-created training content within Bridge (course assignments, modules, and learning materials)
- Assist users navigating goals, performance reviews, and related workflows in Oracle Fusion Cloud HCM
- Provide coverage and continuity for Bridge and Oracle Fusion Cloud HCM support during periods when the primary administrator is unavailable
- Maintain accuracy of course assignments, user access, and system records across both platforms
- Document common questions and resolutions to support consistent, efficient user assistance
Qualifications
- Comfort learning new software systems quickly and adapting to evolving processes
- Demonstrated comfort and proficiency with technology
- High school diploma or equivalent required. College degree preferred.
- 2 years office support experience with a minimum of 1 year learning & development experience preferred.
Position Details
- Duration: 3 months
- Compensation: $21/hour
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University''s mission and values.