The Learning & Development (L&D) Trainer is responsible for delivering engaging, high-impact training programs that support performance across AD Mortgage’s sales, operations, and corporate teams. This role partners with leadership and subject matter experts to facilitate training on mortgage products, systems, processes, and compliance, ensuring employees are equipped to succeed in a fast-paced, regulated environment.
Training Delivery
Facilitate instructor-led and virtual training sessions for new hires and tenured employees
Deliver training on:
Onboarding
Leadership Development
Individual Contributor Development
Internal systems and workflows
Lead new hire onboarding programs for roles such as Account Executives, Loan Officers, and Operations staff
Stakeholder Collaboration & Content Development
Collaborate with Sales, Operations, HR, and Compliance leaders to identify training needs
Independently design and develop training content, as well as co-create with L&D team, leveraging tools within Microsoft Suite and Articulate.
Partner with Instructional Designers to refine and improve course materials
Act as a subject matter reinforcement resource, answering learner questions and providing post-training support
Learner Engagement & Coaching
Create a dynamic and engaging learning environment that drives participation and retention
Provide real-time coaching and feedback to trainees
Support ongoing development through workshops, refreshers, and skill-building sessions
Measurement & Continuous Improvement
Evaluate training effectiveness through assessments, surveys, and performance metrics
Identify gaps in knowledge or performance and recommend improvements
Continuously enhance delivery techniques and training materials based on feedback and business needs
This is a full-time, office-based position in a modern, cozy environment in our Troy, MI HQ.
Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.
Required
Bachelor’s degree in Business, Education, HR, or related field (or equivalent experience)
2–4+ years of training, facilitation, or teaching experience
Strong presentation and facilitation skills
Experience delivering training in a fast-paced, performance-driven environment
Preferred
Mortgage or financial services experience
Training and/or facilitation certifications
Experience with LMS platforms and virtual training tools (Zoom, Teams, etc.)
Experiencing leveraging e-learning software such as Articulate
Key Skills & Competencies
Engaging, high-energy facilitation style
Strong communication and interpersonal skills
Ability to simplify complex concepts for diverse audiences
Strong organizational and time management skills
Adaptability and comfort in a rapidly changing environment
Coaching mindset with a focus on learner success
Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
Growth Path: Defined paid training and clear pathways for career development.
Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).
Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.
Our Recruitment team will reach out to you shortly!
Connect with us: Explore our social media to get a sense of our corporate culture.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.