Learning & Development - Yardi Systems Trainer

Pratum Companies

Gaithersburg, MD

Apply

JOB DETAILS

SALARY

$95,000–$115,000 Per Year

JOB TYPE

Full-time

SKILLS

Accounting, Accounts Receivable, Affordable Housing, Best Practices, Budgeting, Business Operations, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Coaching, Communication Skills, Corporate Policies, Customer Service Operations, Customer Support/Service, Documentation, English Language, Hardware Virtualization, Human Resources, Identify Issues, Leasing, Low-Income Housing Tax Credit (LIHTC), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multilingual, Multitasking, Onboarding, Operational Audit, Operational Improvement, Operational Support, Operations Processes, Organizational Development/Management, Organizational Skills, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Property Management, Purchase Orders, Regulatory Compliance, Resident Retention, Spanish Language, Staff Development, Staff Training, Standard Operating Procedures (SOP), Standards Development, System Operations, Systems Administration/Management, Technical Support, Time Management, Training Program, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Gaithersburg, MD

POSTED

6 days ago

LEARNING & DEVELOPMENT AND YARDI SYSTEMS TRAINER

Position Summary
We are seeking an experienced and motivated Learning & Development and Yardi Systems Trainer to support training, operational consistency, and employee development across a multifamily affordable housing portfolio. This role will focus heavily on in-person training, systems education, leasing operations, affordable housing compliance workflows, and operational process improvement, with a deep emphasis on the effective use of Yardi Voyager Affordable Housing modules and related property management technologies.

The ideal candidate will have a strong background in affordable multifamily property management and extensive hands-on experience with Affordable Housing functionality within Yardi Voyager, including HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and resident processing workflows. This position requires a highly interactive individual who is comfortable conducting classroom-style training, onsite operational coaching, and hands-on systems instruction within both corporate and community environments.

This role will partner closely with Operations, Compliance, Accounting, IT, and Support Services teams to assist with onboarding, employee development, Affordable Yardi systems adoption, operational standardization, and the creation of training materials and standard operating procedures.

This is not a remote position. This role requires residency in the Washington, DC metropolitan region and will work in-office from the company's Gaithersburg, MD headquarters location.

Essential Duties & Responsibilities
Learning & Development

Deliver engaging in-person, instructor-led training sessions for onsite and corporate staff with a strong focus on Affordable Housing operations and Yardi systems utilization.
Conduct onboarding and ongoing development training for leasing professionals, assistant managers, property managers, compliance staff, maintenance teams, and corporate personnel.
Provide hands-on coaching and operational support in both classroom and onsite environments.
Reinforce company policies, affordable housing operational procedures, customer service standards, and leasing expectations.
Assist with employee development initiatives and ongoing operational education programs.
Support the rollout of new operational initiatives, process improvements, and companywide training programs related to Affordable Housing operations and Yardi workflows.

Affordable Yardi Systems Training

Train employees extensively on Yardi Voyager Affordable Housing modules and operational workflows.
Provide hands-on systems training for both site operations and corporate operations teams.
Assist with Affordable Yardi implementations, workflow enhancements, system upgrades, and operational process changes.
Train staff on Affordable Housing workflows including:
- HUD certifications and recertifications
- LIHTC processing
- Section 8 and PBV/PBV workflows
- 50059 processing
- TRACS submissions and corrections
- Interim recertifications
- Resident move-ins and move-outs
- Utility allowance processing
- Resident ledgers and Accounts Receivable
- Affordable waiting list management
- Compliance-related reporting and audits
- Work order and maintenance workflows
- Vendor and purchase order workflows
Partner with Operations, Compliance, Accounting, and IT teams to identify training gaps and improve Affordable Yardi utilization and operational consistency across the portfolio.
Assist teams with troubleshooting workflow and process-related issues within Affordable Yardi.

Leasing & Operational Excellence

Conduct training focused on leasing performance, resident experience, affordable housing customer service, and operational excellence.
Train teams on leasing techniques, applicant processing, follow-up strategies, lead conversion, and resident retention practices.
Reinforce Fair Housing compliance and professional communication standards.
Assist operational teams with improving workflow efficiency and consistency across affordable housing operations.
Participate in site visits and operational reviews to identify additional training opportunities and operational gaps.

SOP & Training Material Development

Develop and maintain SOPs, training manuals, quick-reference guides, workflow documents, and learning materials.
Develop and implement comprehensive Yardi Voyager Affordable Housing training manuals for both site operations and corporate operations teams.
Create standardized operational training processes to improve consistency throughout the portfolio.
Develop training materials specifically related to Affordable Housing workflows, compliance processes, certifications, recertifications, and Yardi best practices.
Update training materials regularly to reflect system changes, HUD updates, operational changes, and compliance requirements.
Assist with maintaining centralized training resources and knowledge libraries.

Affordable Housing & Compliance Support

Support training efforts related to affordable housing operations and compliance requirements.
Educate staff on HUD, LIHTC, Section 8, HOME, TRACS, and recertification processes within Affordable Yardi.
Reinforce operational best practices, compliance readiness standards, and audit preparedness.
Assist teams with understanding Affordable Housing compliance workflows within Yardi Voyager.
Support operational consistency across the portfolio related to certifications, voucher processing, resident files, and compliance procedures.

Qualifications

Education & Experience

Bachelor’s degree preferred in Business, Education, Property Management, Human Resources, or related field. Degree not required; job experience applicable as substitution.
Minimum of 3–5 years of multifamily property management industry experience required.
Previous experience in training, learning & development, operational support, or leasing preferred.
Experience developing and facilitating in-person classroom and onsite operational training sessions strongly preferred. Ability to expertly use Microsoft Teams to reach remote attendees.
Must have strong hands-on experience with Yardi Voyager Affordable Housing functionality and workflows.
Must possess working knowledge of HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and affordable housing compliance processes.
Experience working within affordable housing and mixed-income communities strongly preferred.

Knowledge, Skills & Abilities

Strong knowledge of multifamily affordable housing operations and leasing practices.
Advanced Yardi Voyager system capabilities, including the understanding of Affordable Housing functionality within Yardi Voyager.
Strong understanding of HUD, LIHTC, Section 8, TRACS, utility allowances, and recertification processes.
Excellent presentation, facilitation, and public speaking skills.
Comfortable conducting live classroom training and onsite operational coaching.
Strong written and verbal communication skills.
Ability to create professional training documentation and operational materials.
Strong organizational, time management, and problem-solving abilities.
Ability to work independently while managing multiple projects and priorities.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) and virtual training platforms.

Preferred Systems Experience
Experience with the following platforms is preferred:

Yardi RentCafe
Yardi Maintenance IQ
VendorCafe
Power BI

Preferred Certifications

HCCP
COS
CAM
NALP or equivalent industry certifications

Work Environment & Expectations

This position is in-office and requires a consistent onsite presence.
Frequent travel throughout the portfolio is required to conduct onsite training and operational support. Travel could include multi-day/overnight and out-of-state travel.
Candidate must be comfortable facilitating live classroom-style training sessions and hands-on operational coaching.
Occasional evening or overnight travel may be required based on operational needs.
Exceptional verbal and written communication skills in English. Bilingual Spanish is a plus.

Key Competencies

Affordable Yardi Systems Training
Affordable Housing Operations
In-Person Training & Facilitation
Leasing & Customer Service Excellence
Operational Process Improvement
Coaching & Employee Development
Communication & Presentation Skills
Team Collaboration
Organizational Effectiveness
Problem Solving & Critical Thinking
Adaptability & Initiative

This role is exempt and has an anticipated annualized base salary range of $95k-$115k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

#ZR

About the Company

Pratum Companies

WE ARE PRATUM
With over 50 years of experience, Pratum joins proven expertise with a forward-thinking mindset to deliver comprehensive real estate solutions. Our approach is grounded in a culture of commitment, proactive performance and insightful innovation. We’re driven by a relentless pursuit to grow and succeed alongside our partners. Our philosophy is simple: to uphold a culture of dedication, infuse innovation with insight, and take action with purpose. We strive to be more than a company – we want to create a future where people come first, partnerships thrive, and communities flourish.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Real Estate/Property Management

WEBSITE

https://pratumco.com/

Resume Resources

Free Resume Templates Free Resume Builder