Learning Experience Designer (On-Site)

The Learning Experience Designer (LXD) designs, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank.  This role is required to work in the Westborough Operations Center a minimum of 3 days per week.

Instructional Design & Content Development:

• Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies
• Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools
• Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia
• Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements

Learning Management System (LMS) Administration:

• Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance
• Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations
• Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed
• Upload, test, and maintain eLearning content to ensure a seamless learner experience
• Generate participation, completion, and audit reports for managers, Compliance, and regulators as required
• Provide learner and trainer technical support related to LMS access and functionality

Evaluation & Continuous Improvement:

• Measure learning effectiveness through surveys, feedback, completion data, and performance indicators
• Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs
• Stay current on emerging learning technologies, instructional design trends, and facilitation best practices

Facilitation & Training Delivery:

• Facilitate engaging virtual and in-person training sessions for diverse employee audiences
• Adapt facilitation techniques to meet varying learning styles and experience levels
• Coach managers and subject matter experts to support effective training delivery and knowledge transfer

Education

• Bachelor's Degree in Instructional Design, Human Resources, or a related is required
• Master's Degree is preferred

Work Experience

• 3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required

Knowledge, Skills, and Abilities

• • Demonstrated experience developing original learning content
• • Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches
• • Proficiency with eLearning authoring tools and Learning Management Systems
• • Exceptional attention to detail and commitment to accuracy, particularly in regulated environments
• • Strong communication, presentation, and stakeholder collaboration skills
• • Ability to manage multiple projects and deadlines independently
• • Experience in a financial institution or similarly regulated industry strongly preferred
• • Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) preferred
• • Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire