Learning Lead/Sr. Instructional Designer

Learning Lead/Sr. Instructional Designer

Job Level: W2T Consultant

Job Location: Hybrid, Onsite in Cincinnati, OH

Travel Expectations: 0%

Job Classification: Temporary (W2T)

Join Centric Consulting - A Culture You'll Love

At Centric Consulting, we''''ve cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.

We are seeking a Learning Lead/Sr. Instructional Designer to lead the design, development, and delivery of a high-impact training program supporting the rollout and adoption of a critical enterprise pricing application. This role will play a dual function: first, creating and delivering exceptional training for a high-visibility application that is transforming how pricing projects are managed; and second, partnering closely with leadership to elevate overall learning and development capabilities across the organization.

This is more than a traditional instructional design role. The ideal candidate is an L&D expert who can quickly learn complex business and system content, translate it into engaging, high-quality learning experiences, and confidently facilitate training delivery. This person will help drive a meaningful cultural shift away from spreadsheet-based processes to a more disciplined, data-driven way of working, requiring strong change management instincts and a focus on learner adoption.

The right candidate brings a consultative mindset, strong learning strategy expertise, and the ability to recommend the best modalities for busy learners, including instructor-led training, self-paced modules, video-based learning, knowledge checks, job aids, and onboarding content.

In this role, you will:

• Lead the end-to-end design, development, and delivery of training for a high-value enterprise pricing application.
• Quickly build subject matter expertise in the application, associated business processes, and the needs of Business Development teams.
• Partner closely with business and functional leaders to assess current training needs and recommend effective learning strategies and modalities.
• Create engaging, high-quality learning solutions that support both immediate application rollout and long-term onboarding and sustainment needs.
• Deliver training sessions with professionalism, clarity, and a learner-centric approach, serving as the primary trainer in place of business leaders who are not training specialists.
• Evaluate existing training materials and recorded sessions to identify what has worked, what needs improvement, and where the learner experience can be elevated.
• Develop a blended learning approach that may include instructor-led training, e-learning modules, video vignettes, "test your knowledge" activities, job aids, and other performance support materials.
• Apply change management principles to improve adoption, reinforce new behaviors, and support the cultural shift required for successful implementation.
• Collaborate hand-in-hand with internal stakeholders to help build a more robust, scalable training capability for the broader organization.
• Design content that is reusable, maintainable, and easy to refresh as the pricing application expands and evolves over time.
• Ensure training materials are practical, visually polished, and aligned to a high standard of quality and learner engagement.
• Gather feedback from learners and stakeholders to continuously improve training effectiveness and relevance.

Preferred Qualifications

• Experience supporting rollouts of internally built or highly customized enterprise applications.
• Background in change management, user adoption, or organizational readiness.
• Experience building scalable L&D capabilities, frameworks, or operating models within an organization.
• Familiarity with onboarding program design and creating training content that can be sustained over time.
• Experience reviewing and improving existing training programs that were originally delivered by business stakeholders or subject matter experts.
• Ability to bring a strategic point of view on what "excellent" training should look like while balancing practicality, budget, and speed to execution.

Who You Are:

• 15+ years of experience in instructional design, learning experience design, training development, and/or training delivery.
• Proven ability to design and deliver learning solutions for complex systems, enterprise applications, or business process transformations.
• Strong expertise in adult learning principles, instructional design methodologies, and blended learning strategies.
• Demonstrated experience creating learning content across multiple modalities, including instructor-led training, e-learning, videos, job aids, and microlearning.
• Experience facilitating training for business users and stakeholder groups with varying levels of technical proficiency.
• Ability to quickly absorb new content, become conversant in system functionality and business process impacts, and translate that knowledge into effective training.
• Strong consulting and stakeholder management skills, with the ability to advise leaders on best practices in learning strategy and delivery.
• Experience supporting organizational change, user adoption, and behavior shift through training and enablement.
• Excellent written, verbal, and presentation skills.
• Strong attention to detail and commitment to producing polished, high-quality deliverables.

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren''''t just words we use - it''''s how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.

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