Required Qualifications
- High school diploma or its equivalent or equivalent experience (if applicable)
- 1 year of experience working with MS Access databases as an end user AND
- 1 year of experience working with MS Excel as an end user AND
- 2 years of work in a customer service environment AND
- 6 months of Learning Management System administration experience, current vendor is Cornerstone AND
- 6 months of working with SAP (or equivalent talent management system)
- Basic knowledge of Learning Management System (Creating ILT offerings
- Researching issues in Learning that may tie back to hiring issues within a talent management system
- ability to work effectively without close supervision or guidance
- ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget
- willingness and ability to develop oneself
- time management skills
- detailed oriented
- ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
- ability to create an environment in which a positive and professional service orientation is evident to internal customers
- ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
- verbal and written communication skills
- analytical and problem-solving skills
- basic Microsoft Word and PowerPoint skills
- intermediate Microsoft Excel and Access skills
- availability to work nights, weekends, extended hours
- willingness to work the day before or day after company holidays
Preferred Qualifications
- Associate degree or higher
- 2 years’ experience working with MS access databases, including creating tables, queries, reports, and interactive forms, creating table relationships with backend/front-end application structures, and using SQL in combination with MS Access functionality to create efficient systems and tools
- 2 years’ experience working with Excel with Power Query
- 2 years of work in a customer service environment
- 1 years’ experience in SQL/SQL Server Management Studio, including creating and editing queries with SQL
- 1 years’ experience as a Learning Customer Service Specialists
- 1 years’ experience uploading CBT deliverables into an LMS test and production environment
- 1 years’ experience troubleshooting CBT issues in an LMS environment
- basic knowledge of Articulate Storyline and Rise software
- knowledge of Publix policies regarding training (training plans, compliance renewal training, and training hour accumulation) as well as the various training programs ETD/AE change management supports, including retail JCT (job class training) and manager operational training (MOT) programs, leadership development, regulatory compliance programs, Distribution JCT, Manufacturing courses, company-wide courses, etc.
- knowledge of Publix structured writing standards, including knowledge of Word templates
- knowledge of basic functions in Articulate Storyline and Rise software to help troubleshoot CBT technical issues
- advanced functions in Learning Management System (creating audiences, applying pre-requisites and fulfillments, uploading CBTs in testing and production environment, troubleshooting CBT technical issues etc.)
- intermediate Microsoft Word and PowerPoint skills
- advanced Microsoft Excel skills
- knowledge of SQL Server Management Studio SharePoint, PowerBI, PowerApps, VBA, and Articulate Storyline and RISE360
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