Job Description:
Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...
What you'll do:
Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
Identify needs or gaps in learning process and in consultation with Operations Teams
Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
Recruit and observe team of on the floor trainers for process training
We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
Facilitate courses or learning sessions with all process job roles and with Leadership as needed
Coordinate all training conducted across shifts and areas
Maintain daily communication with Operations, HR, Recruiting and other teams
Maintain knowledge of operation processes for ongoing assessment of the training process
Fulfill additional responsibilities as assigned
What you'll need:
BA, BS or equivalent experience
4+ years of successful training experience and validated proficiency in delivering and crafting training
2-4+ years guiding a team within a training/learning, HR or similar function
2-4+ year in Operations or process improvement role
Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
Understanding of fulfillment/distribution center/warehouse processes and flow
Well-developed observational and analytical skills
Effective verbal and written communications skills
Able to work flexible schedules / shifts as needed for 7 day operation
Validated skills for planning daily/weekly tasks and adapting to contending demands
Strong skills developing relationships across all levels and functions
Must be willing to travel
Bonus:
Instructional design using ADDIE, TWI model, or similar
Facilitation and presentation skills
Ability to work in a fast-paced distribution environment
Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
Detail oriented and accurate with the ability to focus attention on details
Ability to prioritize, lead and complete projects with tight deadlines
Familiarity with process improvement methodologies such as LEAN or Six Sigma
Does this sound like you? If so, we would love to hear from you!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.