Learning & Systems Specialist (Limited Duration)

Overview:

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

 

Responsibilities:

• Supports the department in shaping employee training and development by serving as a resource in assessing needs, identifying resources, supporting program development, and creating and presenting professional training materials in a variety of formats.
• Serves as a power user for Johnstone University LMS and works closely with that team to provide employees, managers and HR partners with training content, creating training tracks, assigning training, monitoring completion, reporting, and maintaining related records.
• Supports all department sponsored development programs, including programs for new, existing and high-potential leaders, vendor support, coordinating assessment processes, drafting and maintaining program materials, coordinating training activities/logistics, engagement survey, custom course content, recognition programs, and supporting evaluation processes.
• Proactively own the tracking and reporting of required training and certifications to ensure organizational readiness. Drives integration and visualization of metrics around systems like LMS, Assessments, Surveys, HRIS etc. Load non-standard content from sources such as IT vendors or outside training providers. Works in close partnership with LMS Team to launch, track and report on employee-based learning content/programs in Excel or VBA.
• Deliver training as a core component of the role (up to 35 % of time); may travel to onsite training, events or host live trainings virtually as a primary trainer or producer for other team members.
• Administer and maintain courses in LMS by monitoring enrollments, user groups and learning plans.
• Assist team on creating training content, tutorials, guides and rapid e-learning modules using Articulate, Camtasia, Snagit and other design tools. Audit and update existing training materials to ensure content, screenshots and information are current.
• Supports a variety of performance management processes within the HRIS, communicating with employees, HR and managers to ensure goals are entered and managed mid-year and calibrate competencies and related scoring company wide.
• Ensures employees and managers have the knowledge and skills needed to use and take advantage of the performance management system by documenting processes and creating and delivering training materials. Provides a variety of user support.
• Co- manages calendars, program logistics, communications and scheduling for a variety of LE programs.
• Works collaboratively with LE team to craft compelling, error free, communications and drive engagement.
• Applies and develops a variety of models and systems to analyze Learning & Engagement metrics (training completion, promotions, goal alignment, performance ratings, high-potential retention, exit data, surveys, feedback, training effectiveness and turnover) and translates findings into business insights that inform leadership decisions, identify workforce trends, and guide targeted engagement and talent retention strategies.
• Hands on program support for all LE programs, using a systems mindset to drive execution and challenge outcomes.

Qualifications:

• Bachelor’s Degree (B.A.) in Training and Development, Human Resources, Organizational Development, Instructional Design and/or related field; 3+ years of progressive experience in LD, Operational HR or related discipline
• Deep understanding of systems thinking includes building, mapping and analyzing capability. Comfort with data, and spreadsheets to track progress.
• Develops high-quality training documentation, SOPs, and scalable knowledge assets to support consistent learning delivery.
• Intermediate proficiency in learning and content development tools such as Camtasia, Articulate Storyline, Snagit etc.
• Intermediate to advanced proficiency in Excel (advanced functions/VBA/ Power BI etc.); Intermediate proficiency in PowerPoint and Teams.
• Designs, builds, and optimizes learning data systems and frameworks to enable visibility into engagement, effectiveness, gap analysis and workforce capability trends.
• Applies advanced problem-solving and systems thinking to diagnose learning and performance gaps, identify root causes, and suggest scalable solutions.
• Leads data collection, transformation, and analysis of learning and workforce metrics to generate actionable insights for HR and business leaders.
• Ability to translate complex datasets into manager-level insights, dashboards, and recommendations that drive talent development and organizational performance.
• Identifies and implements continuous improvement opportunities in learning processes, systems integration, and reporting automation. Apply adult learning principles and how they impact completion.
• Strong project management skills with the ability to manage multiple priorities, timelines, projects and stakeholders.
• Public speaking and strong presentation skills; leading virtually lead learning; curating external learning content, delivering engaging sessions for internal staff.
• Knowledge of LMS administration, common configurations, learning paths, enrollment rules, and learner reporting.
• Ability to maintain high level of accuracy and attention to detail in system reporting. Ability to maintain confidentiality in coaching and with sensitive employee information.
• Partners with LE Team and cross-functional stakeholders to identify capability needs and translate them into measurable learning strategies.
• Communicates complex data insights in a clear, concise, and business-relevant manner to influence decision-making and workforce strategy.
• Develops manager-ready reports, dashboards, and presentations that connect learning outcomes to business performance indicators.
• Builds strong cross-functional relationships across HR, business units, and IT to drive alignment, adoption, and execution of learning initiatives.

Physical Demand:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, and/or feel; flex hands and fingers; reach with hands and arms; turn head and torso; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision.

Company Values:

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

 

Benefit Overview:

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

 

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

 

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

 

EOE & E-Verify Participating Employer.