Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a widerange of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
As an employee of HCA, you are eligible for the following benefits:
• Role is 100% remote (after in-office new hire training)
• Competitive pay plus up to $1,000 in monthly bonuses!
• Great benefits with very little out of pocket cost!
• Car purchase discount plus $350.00 car allowance!
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include supporting HCA, Brand, and Dealer loyalty by assisting lease customers with end of term options, obligations, and providing new vehicle information. Deliver a superior customer experience executing active listening, proper tone, and excellent communication to anticipate customer wants and needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems.
2. Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty.
3. All other duties as assigned.
4. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
Please note: This role requires two weeks of in-office training, followed by one in-office day per month. Candidates must live within a commutable distance of the office.
Qualifications
What You Will Bring
• Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
• Call center and previous sales experience strongly preferred
• High School Diploma or GED
• Excellent communication abilities
• Ability to multi-task and prioritize goals to meet business objectives
• Ability to understand analysis, technical processes, and business systems
• Excellent organizational, interpersonal, and business system skills
• Recall of a broad base of product knowledge
Work Environment
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to