Immediate need for a Lease End Services Clerk for a position in the Banking & Financial Industry. This is a 5+ month’s contract opportunity with long-term potential located in Owings Mills , MD. Please review the job description below:
Job ID: 18-04653
Key Responsibilities/ Key Requirements and Technology Experience:
Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service
Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions
Retrieving payment history from the system and clearly communicate account status to the customer
Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service
Utilizing approved methods/procedures to make customer contact
Utilizing all collections tools available to maximize collections efforts
Documenting all activities in a clear and concise manner
Being knowledgeable and complying with all security and compliance procedures
Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns
This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
Experience with financial transactions HIGHLY preferred
Must be able to work any time between 8am - 8pm
Intermediate Excel Experience REQUIRED
Professional demeanor
Strong written and verbal communication required
Ability to work independently
Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information
Ability to thrive in a compliance-based environment
Ability to multitask and be flexible with a high volume of workloads
Experience in an administrative, reporting or high volume production environment
Financial, Banking, Contracts experience is highly preferred
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.
Numbers & Facts
Location
Owings Mills, MD
Job Type
Full-time
Skills
Administrative Skillsunmatched
Banking Servicesunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Financeunmatched
Financial Transactionsunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Production Systemsunmatched
Production Volumeunmatched
Security Complianceunmatched
Time Managementunmatched
Writing Skillsunmatched
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