Background Investigation, Calendar Management, Communication Skills, Credit Processing, Customer Support/Service, Detail Oriented, Information Technology & Information Systems, Magnetic Resonance Imaging (MRI), Microsoft Excel, Microsoft Outlook, Microsoft Word, Property Management, Rentals, Sales Prospecting, Telephone Skills, Voice Mail
Leasing Agent
Schedule: Tuesday & Saturday, 9:00 AM – 5:00 PM
Location: Middleburg Heights, OH
Pay: $21/hr + Bonuses
Benefits: Medical, Dental, Vision, PTO, 401K + matching, Clothing allowance, paid holidays
Position Overview
We are seeking a professional, detail-oriented Leasing Agent to join our team. This individual will be the first point of contact for prospective residents and will play a key role in guiding them through the leasing process—from first inquiry to signed lease.
Key Responsibilities:
- Answer and manage incoming phone calls and voicemail inquiries
- Schedule all appointments using Outlook Calendar
- Greet prospects and explain available apartment options based on their needs (price, size, location, etc.)
- Show model apartments to prospective residents
- Accurately enter and track prospect information in MRI system
- Ensure all leasing paperwork is completed, signed properly, and application fees are collected (no cash)
- Use external systems to process credit and background checks with accuracy and care
- Prepare daily and weekly rental reports using Microsoft Word and Excel
- Maintain professional appearance and adhere to company standards
Requirements:
- Proficiency in Microsoft Word, Excel, and Outlook
- Familiarity with MRI or similar property management software is a plus
- Strong attention to detail and accuracy, especially with sensitive personal data
- Excellent communication and customer service skills
- Reliable, responsible, and well-presenting