About the Role
As a Leasing Agent, you’ll play a vital role in supporting day-to-day operations by helping fill vacancies, guiding prospective residents through the leasing process, and delivering exceptional customer service. This is a full-time non-exempt position, well-suited for someone who is tech-savvy, personable, and highly organized. No prior leasing experience is necessary—we provide full training to set you up for success. Previous experience in customer service is preferred, as it helps ensure a smooth and positive experience for prospective and current residents.
Key Responsibilities
Daily Operations
- Prepare units for showings and move-ins.
- Conduct property inspections to ensure cleanliness and readiness.
- Utilize digital platforms to manage scheduling, applications, and communications.
Customer Service
- Greet and assist prospective renters in a professional and friendly manner.
- Provide accurate information on availability, pricing, and leasing terms.
- Respond to phone, email, and online inquiries promptly and courteously.
- Deliver high-quality service throughout the pre-move-in process.
Leasing & Marketing
- Schedule and conduct in-person and virtual property tours.
- Showcase community features and apartment amenities during tours.
- Guide applicants through the rental application and leasing process.
- Prepare and explain lease agreements and documentation.
- Manage online listings and keep marketing materials up to date.
- Contribute to marketing efforts, including social media and community outreach.
Administrative Duties
- Collect and document application fees, deposits, and rent payments.
- Maintain accurate records of leads, applications, and lease agreements.
- Update leasing software and databases (Excel experience preferred; training provided).
- Support reporting activities, including daily, weekly, and monthly metrics.
Resident Relations & Communication
- Assist with lease renewals and move-in coordination.
- Ensure compliance with Fair Housing regulations (training provided).
- Communicate effectively with residents, colleagues, and supervisors.
Requirements
Qualifications
Education
- High school diploma or equivalent (required).
Experience & Skills
- No prior leasing experience required—comprehensive training provided.
- Customer service or sales experience is a plus.
- Comfortable using computers, mobile apps, and online platforms.
- Familiarity with Microsoft Excel; willingness to learn new tools.
- Excellent interpersonal, communication, and organizational skills.
- Detail-oriented with strong time management.
- Friendly, dependable, and self-motivated.