Community Leasing Consultants are tasked with effective marketing of the community as well as maintaining high occupancy. They are the first impression of the community and must present a level of professionalism. Leasing Consultants guide potential residents through the move-in process from the first phone call or email, conducting property tours, working with the potential resident to complete the application process, screening of the future resident to welcoming them to their new home. The
Leasing Consultant is responsible for ensuring future and current residents receive the highest level of customer service at all times.
This position requires extensive walking and stair climbing and, as such, qualifications for the position require the ability to do these things on a daily basis repeatedly.
Essential Requirements:
Position Duties and Responsibilities include the following however are not limited to the following as other duties may be assigned.
Responsible for all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
Must complete guest cards and enter traffic daily.
Responds to phone and email inquiries including but not limited to providing leasing information, scheduling appointments, creating and following up with maintenance requests, and resolving resident complaints.
Stand and Greet prospective residents, assess needs, tours apartments, collect deposits, rent payments.
Process rental applications, prepares and reviews lease agreements/renewals, and accurately answer all questions related to the community.
Maintains courteous communications and follow-up correspondence with residents, applicants, prospective residents, as well as representatives of other companies.