Leasing Assistant

Leasing Assistant - Job Description
Communication & People Skills

Communicate clearly and professionally with tenants, property owners, vendors, and internal staff
Deliver excellent customer service with a positive, solution-oriented mindset
Handle complaints calmly, fairly, and with patience
Demonstrate strong listening skills to understand and address concerns effectively
De-escalate conflicts and resolve issues in a professional manner

Organizational & Administrative Skills

Manage time effectively and prioritize tasks in a fast-paced environment
Multitask across leasing, maintenance coordination, inspections, and administrative duties
Maintain accurate records, files, and documentation
Coordinate schedules, appointments, and follow-ups
Demonstrate strong attention to detail in all tasks

Financial & Business Skills

Assist with budgeting and monitoring expenses
Support rent collection and follow up on delinquencies
Understand basic financial reports and property performance metrics
Coordinate cost-effective solutions with vendors and contractors
Contribute to occupancy goals and revenue optimization

Leasing & Sales Skills

Market available units through multiple channels
Conduct property tours and effectively showcase apartments
Screen applicants in accordance with company policies and compliance standards
Assist with lease preparation, renewals, and negotiations
Support tenant retention initiatives and resident satisfaction efforts

Maintenance & Operations Knowledge

Maintain a basic understanding of building systems (plumbing, electrical, HVAC)
Assist in coordinating preventive maintenance and service requests
Work with vendors and maintenance teams to ensure timely issue resolution
Support emergency response coordination when needed
Conduct property inspections and report findings

Legal & Compliance Knowledge

Understand and adhere to landlord-tenant laws and regulations
Ensure compliance with Fair Housing requirements
Assist with lease enforcement and documentation
Maintain awareness of eviction procedures and legal processes
Follow safety regulations and building code standards

Leadership & Management Skills

Support supervision and coordination of maintenance staff when needed
Demonstrate accountability and reliability in daily responsibilities
Exercise good judgment and decision-making under pressure
Assist with task delegation and team coordination

Technology Skills

Proficiency in property management software (e.g., Yardi, Rent Café)
Familiarity with online leasing platforms and digital applications
Strong written communication skills, including email and digital correspondence

Problem-Solving Abilities

Respond quickly and effectively to emergencies and urgent issues
Prioritize competing demands in a dynamic environment
Negotiate solutions that balance tenant needs and business objectives
Take a proactive approach to prevent recurring problems

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.