Leasing Consultant

About Guardian Properties 

Guardian Properties is a subsidiary of Collective Residential, dedicated to delivering exceptional living experiences through proactive property management and community engagement. With a commitment to quality, integrity, and resident satisfaction, Guardian operates residential communities that blend comfort, service, and efficiency. Our mission is to provide homes our residents love while maintaining properties that reflect pride, safety, and value. 

About the Role 

The Leasing Agent plays a key role in supporting day-to-day property operations by helping fill vacancies, guiding prospective residents through the leasing process, and delivering an exceptional customer experience. This is a full-time, non-exempt position ideal for someone who is personable, organized, and comfortable using technology. 

This role is responsible for managing inquiries, conducting tours, supporting leasing activities, and ensuring a smooth and positive experience for prospects and residents. No prior leasing experience is required—training is provided—but a strong customer service mindset is essential.  

 

Key Responsibilities 

Leasing & Marketing 

• Schedule and conduct in-person and virtual property tours 

• Showcase community features and apartment amenities 

• Guide applicants through the leasing and application process 

• Prepare and explain lease agreements and documentation 

• Manage and update online listings and marketing materials 

• Support marketing efforts, including social media and outreach 

Customer Service & Resident Experience 

• Greet and assist prospective residents in a professional and friendly manner 

• Provide accurate information on availability, pricing, and lease terms 

• Respond to phone, email, and online inquiries promptly 

• Deliver a positive and seamless pre-move-in experience 

• Assist with lease renewals and move-in coordination 

Operations & Administrative Duties 

• Prepare units for showings and ensure readiness 

• Conduct property inspections for cleanliness and presentation 

• Maintain accurate records of leads, applications, and leases 

• Collect and document application fees, deposits, and rent payments 

• Update leasing systems and databases 

• Support reporting on leasing activity and performance metrics 

Compliance & Communication 

• Ensure compliance with Fair Housing regulations 

• Communicate effectively with residents, team members, and leadership 

• Maintain professional and clear documentation of all interactions.

Requirements

• High school diploma or equivalent required 

• Leasing, Customer service or Sales experience preferred 

• Strong interpersonal and communication skills 

• Comfortable using computers, mobile apps, and digital platforms 

• Detail-oriented with strong organizational and time management skills 

• Friendly, dependable, and self-motivated 

• Willingness to learn leasing processes and property management systems