Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Detail Oriented, Follow Through, Leasing, Metrics, Negotiation Skills, Performance Metrics, Product Pricing, Sales, Sales Qualification
Core Responsibilities
- Own the full leasing funnel: lead response qualification tour follow-up close
- Deliver high-impact, personalized tours that convert prospects into residents
- Drive urgency and commitment during every interaction
- Maintain a disciplined follow-up pipeline-no missed leads, no delayed responses
- Partner with onsite team to ensure unit readiness matches leasing commitments
- Accurately track all activity in Knock/RealPage CRM systems
- Actively contribute to occupancy growth and revenue performance
Sales Performance Standards
- Immediate lead response with consistent same-day engagement
- Strong conversion ratios across all stages of the funnel
- Consistently ask for the lease and secure next steps before prospects leave
- Execute structured follow-up with persistence and professionalism
- Create urgency using limited availability, pricing strategy, and expiring specials
- Maintain a polished, luxury-level presentation at all times
- Contribute to online reputation growth through exceptional service
Customer Experience Expectations
- Deliver a white-glove, hospitality-driven experience
- Build rapport quickly and tailor tours to each prospect's lifestyle
- Remove friction from the leasing process through proactive communication
- Represent Chandler Residences with confidence, professionalism, and attention to detail
Qualifications
- 3+ years of leasing experience in Class A or luxury multifamily REQUIRED
- Proven track record of high closing ratios and leasing performance
- Strong sales instincts, objection handling, and negotiation skills
- Experience with Knock, RealPage, or similar CRM systems
- Professional, polished presentation is non-negotiable
- Ability to perform under pressure and accountability to metrics
Top Performer Profile
You will succeed here if you:
- Consistently rank as a top producer on your team
- Take ownership of your pipeline and results
- Have a strong sense of urgency and follow-through
- Are competitive, confident, and comfortable asking for the sale
- Thrive in an environment where performance is measured and expected
Performance Metrics
- Occupancy and leasing velocity targets
- Tour-to-lease conversion ratio
- Lead response time compliance
- Follow-up completion rate
- Online reviews and resident experience
Compensation & Incentives
- Competitive base + performance-based commissions
- Bonus opportunities tied to leasing performance and occupancy goals
- Opportunity for growth within a high-performing portfolio
Apply If…
- You are a closer-not an order taker
- You understand how to create urgency and drive decisions
- You want to work in a luxury environment where performance matters