Leasing Consultant- Chandler Residences

Core Responsibilities

• Own the full leasing funnel: lead response qualification tour follow-up close
• Deliver high-impact, personalized tours that convert prospects into residents
• Drive urgency and commitment during every interaction
• Maintain a disciplined follow-up pipeline-no missed leads, no delayed responses
• Partner with onsite team to ensure unit readiness matches leasing commitments
• Accurately track all activity in Knock/RealPage CRM systems
• Actively contribute to occupancy growth and revenue performance

Sales Performance Standards

• Immediate lead response with consistent same-day engagement
• Strong conversion ratios across all stages of the funnel
• Consistently ask for the lease and secure next steps before prospects leave
• Execute structured follow-up with persistence and professionalism
• Create urgency using limited availability, pricing strategy, and expiring specials
• Maintain a polished, luxury-level presentation at all times
• Contribute to online reputation growth through exceptional service

Customer Experience Expectations

• Deliver a white-glove, hospitality-driven experience
• Build rapport quickly and tailor tours to each prospect's lifestyle
• Remove friction from the leasing process through proactive communication
• Represent Chandler Residences with confidence, professionalism, and attention to detail

Qualifications

• 3+ years of leasing experience in Class A or luxury multifamily REQUIRED
• Proven track record of high closing ratios and leasing performance
• Strong sales instincts, objection handling, and negotiation skills
• Experience with Knock, RealPage, or similar CRM systems
• Professional, polished presentation is non-negotiable
• Ability to perform under pressure and accountability to metrics

Top Performer Profile

You will succeed here if you:

• Consistently rank as a top producer on your team
• Take ownership of your pipeline and results
• Have a strong sense of urgency and follow-through
• Are competitive, confident, and comfortable asking for the sale
• Thrive in an environment where performance is measured and expected

Performance Metrics

• Occupancy and leasing velocity targets
• Tour-to-lease conversion ratio
• Lead response time compliance
• Follow-up completion rate
• Online reviews and resident experience

Compensation & Incentives

• Competitive base + performance-based commissions
• Bonus opportunities tied to leasing performance and occupancy goals
• Opportunity for growth within a high-performing portfolio

Apply If…

• You are a closer-not an order taker
• You understand how to create urgency and drive decisions
• You want to work in a luxury environment where performance matters

#INDHP