POSITION TITLE: Leasing Consultant
DEPARTMENT: Resident Services
REPORTS TO: Property Manager
CLASSIFICATION: Non-Exempt
JOB SUMMARY:The Leasing Consultant assists in leasing activities to maximize income and achieve community occupancy goals.
VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.
MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure proper maintenance and inspect community and vacant units on a daily basis. Assist in the day-to-day leasing operations of the community.
- Responsible for ensuring the model and or show units are ready for show.
- Maintain complete and accurate community files and records.
- Perform routine general office duties, i.e. filing, cleaning, etc.
- Give prospect tours and discuss community amenities.
- Respond timely to prospect telephone calls and internet lead responses.
- Review rental and move-in files for accuracy and input new residents into Entrata.
- Enter daily leasing activity into leasing system daily.
- Promptly attend to resident comments and/or complaints.
- Prepare move-in paperwork, keys, and remotes for a new resident.
- Inspect make-ready apartments prior to move-in.
- Review all lease files prior to move-in for accuracy and completeness.
- Assist with monthly renewals.
- Support the community manager’s efforts to manage all aspects of marketing and leasing for the community.
- Understand the market near the community and any other aspects of the sub-market that could impact occupancy and/or income of the community.
- Respond timely to prospects telephone calls and internet lead responses.
- Correctly complete all lease applications, assist with application verification, and notify prospect of results in a timely manner.
- Responsible for leasing apartments, improving occupancy, and generating traffic.
- Responsible for weekly shopping the competitive communities.
- Responsible for conducting outreach marketing weekly.
- Responsible for updating and maintaining marketing binder and advertising.
- Perform other duties as requested to support community operations.
QUALIFICATIONS
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.
EDUCATION/EXPERIENCE:
Required
- High school diploma or GED.
- Ability to work in a fast-paced environment.
- Strong communication and customer service skills.
Preferred
- Experience with Entrata or other property management software.
- Associate’s Degree in a relevant field.
- Direct leasing and/or property management experience.
- Bilingual or multilingual skills.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Productivity
- Dependability - Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Customer/Resident Focus
- Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Confidentiality - Maintains confidentiality of sensitive information.
Decision Making
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Business Skills
- Analytical/Reasoning - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Job Skills
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
- Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Job Knowledge - Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
- Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.
Teamwork
- Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts.
- Cooperation - Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
PHYSICAL DEMANDS
While performing the duties of this position, the employee is frequently required (50 to 100% of the time) to:
- Walk the community.
- Bend, stoop, squat, or kneel to perform routine housekeeping duties such as picking up debris.
- Climb stairs to access upper level units and interior units with multiple levels.
- Push or pull to move equipment, appliances, and open or close doors.
- Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment.