Sterling Group: A Family-Owned Real Estate Investment Services Firm
Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management, and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.
Why Work for Sterling Group
Training and Career Advancement Opportunities Recognition Programs Competitive Wages Full Benefits Family-Friendly Culture Work-Life Balance
As a Leasing Consultant, you will:
• Build and maintain strong relationships with prospective and current residents. • Greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits. • Complete follow-up promptly and in accordance with policy guidelines. • Answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents. • Ensure all inquiries and traffic are accurately entered into CRM. • Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed. • Assist applicants throughout the application process, reviewing and processing rental applications in accordance with the Application Approval Process policy. • Price advice and submit all applications to the Property Manager for final approval. • Manage leads and traffic daily within Yardis CRM system according to policy guidelines to effectively capture, track, and nurture prospects converting them into residents. • Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies. • Provide information about apartment availability, move-in dates, and application procedures. • Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio. • Prepare electronic lease agreements and assemble resident move-in packets. • Review the materials with new residents during their move-in and accompany them to their apartment to ensure their satisfaction. • Handle resident concerns and complaints in a professional, timely, and effective manner. • Assist with marketing efforts, including social media posts, flyers, and community events, to promote the property. • Keep the apartment community clean, welcoming, and presentable to prospective residents. • Help execute leasing strategies to achieve monthly and quarterly sales goals. • Ensure accurate data entry in the property management system, maintaining up-to-date records of potential and current residents. • Track and report leasing activity, occupancy rates, and other key performance indicators. • Prepare, submit, and process maintenance service requests. • Conduct follow-up on service request surveys in compliance with company policy. • Provide move-in instructions, help with key distribution, and facilitate any special requests from residents. • Assist in the development and/or implementation of the Sterling 5 Ps Business Plan to ensure the property meets or exceeds the expectations of the owners, residents, vendors, and all customers.
Reporting to Property Manager and Assistant Property Manager
Qualifications:
• High School Diploma or G.E.D required • Minimum of one year of experience in property management, retail service, or sales desired • Knowledge in Microsoft Office, Word, Excel, Outlook, and Yardi Program knowledge preferred • Proficient reading, writing, and grammar skills • Other Requirements: • Background Check and Drug Screening • Must be able to pass a drug test, criminal history, and background checks prior to employment with Sterling Management Ltd. • Physical Demands: • Ability to read and comprehend moderately complex documents • Ability to verbally and in writing communicate information and ideas so others will understand • Must be able to exchange accurate information in these situations • Frequently operates a computer and other office productivity equipment such as a copy machine, printer, and telephone • Moderate level of repetitive typing using a computer keyboard • Must be able to frequently walk the apartment community • Must be able to remain in a stationary position • Required to move about inside the office to access files, cabinets, supplies, and office equipment, etc. • Alternate between sitting, standing, walking, and climbing stairs • Occasional bending, stooping, and reaching • Occasionally lift, carry, and/or move up to 20 pounds • The noise level in the work environment will be moderate
Benefits
• Medical • Dental • Vision • Flexible Spending Account • Group Life Insurance • Voluntary Life Insurance • Short Term Disability • Long Term Disability • Supplemental programs • 401k Retirement Savings Plan • Employee Assistance Plan • Paid Time Off • Paid holidays • Volunteer time
Our Goal is Customer Loyalty
Because we understand that customer loyalty is achieved by exceeding customers expectations, our company credo is:
Creating the Sterling Story by exceeding expectations... one customer at a time