Leasing Coordinator

Job Title: Leasing Coordinator
Location: Washington, DC
Employment Type: Full Time
Salary Range: $55,000 - 65,000
Department: Sales

About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and InspÄ«r. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Position Summary: The Leasing Coordinator is responsible for supporting and assisting the leasing team in achieving the community’s occupancy and revenue goals, including not limited to sales and coordination of resident move-in process.

Accountabilities: The Leasing Coordinator is responsible for a seamless transition of new residents into the InspÄ«r community by coordinating and obtaining all required move-in paperwork and preparing the resident’s community file, both digital and paper. The Resident Leasing Transitional Coordinator will also conduct the resident’s orientation to the community and ensure each resident’s move into their new home at InspÄ«r Senior Living is smooth, successful, and meaningful. Additionally, they will be responsible for assisting the leasing team in managing the community’s sales and marketing database and maintaining appropriate sales collateral.

Essential Functions: 

Move-Ins and Resident Coordination: 

• Coordinate resident assessments, prepare lease agreements, and manage all move-in paperwork.
• Ensure room readiness and setup, including cleanliness, technology, and necessary supplies.
• Communicate with staff to confirm room readiness and monitor deliveries.
• Welcome residents on move-in day, provide orientation, and follow up on their needs.

• On the move-in day, the Leasing Associate:
• • Collects any remaining paperwork
  • Orients the resident and family to the community
  • Presents the apartment to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
  • Arranges lunch or dinner for the resident and family members on the move-in day

Resident and Family Support: 

• Assist residents and families with the transition process, including facilitate family meetings
• Facilitate resident inclusion in community activities and services.

Reporting and Administrative Duties: 

• Participate in culture crew activities and contribute to a positive community environment.
• Update resident handbook and manage contact information changes.
• Maintain accurate records and documentation in relevant systems (e.g., OneDrive, Yardi, Enquire).

Additional Responsibilities: 

• Independently responsible for managing the move-in and move-out process for each resident in the community and exercises discretion to ensure the process runs smoothly and is tailored to each resident’s needs
• Support the leasing team by effectively maintaining all prospect records
• Supports and assists the General Manager and Director of Leasing in building a trusting and positive relationship with prospects by understanding the InspÄ«r product and how InspÄ«r Senior Living can meet customer’s needs
• Development of all necessary processes and procedures for resident move-in
• Assists the General Manager and Director of Leasing by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the General Manager and Director of Leasing in setting, tracking and accomplishing sales related goals as determined by the leasing team
• Demonstrates effective telephone skills producing qualified leads and appointments
• Prepares the resident’s community file according to InspÄ«r and state specific regulatory requirements
• Meets with the resident and/or family and reviews the move-in packet, ensuring all information is explained so that it is understood by the resident and/or family members
• Coordinates the resident assessment with the Executive Director of Clinical Operations

Education/Experience/Licensure/Certification: 

• Associate and/or bachelor’s degree preferred
• One (1) year experience in an administrative support or sales role
• Previous customer service/sales experience and demonstration of customer service skillset
• Experience working with seniors
•  Must possess a passion for working with the senior population and improving their quality of life 
•  Excellent communication, organization and time management skills 

Why You'll Love working for Us:  

• Competitive wages
• Flexible shifts
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.