Position: Leasing Manager
Category: Non-Exempt (Hourly)
Supervisor: Community Manager
Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).
Physical Demands: Light (occasional up to 25 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc.
Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.
At New Earth Residential we believe in the power of community.
The home you've always dreamed of—that's what everyone is looking for. As a Leasing Manager, you’ll play a vital role in making that dream possible by leading a team of Leasing Consultants, overseeing all leasing operations, and ensuring every prospect and resident interaction reflects the high standards of a New Earth Residential Community. If you are a strong leader with excellent communication skills and a passion for sales, service, and team development, we’d love to have you join our team!
Highlighted Employee Benefits:
- Mentor program for onsite assistance
- Competitive compensation package including monthly and quarterly bonuses
- Health, vision, dental and life insurance
- 401k benefits
- 30% rent discount
- Biannual team celebrations
- PTO accruals starting at 15 days a year
- Virtual and on-site trainings monthly
Knowledge / Skills / Ability:
- Strong leadership, coaching, and mentoring skills with the ability to motivate team members to achieve goals.
- Skilled in assessing leasing performance, identifying areas for improvement, and implementing effective strategies.
- Effectively prioritizes tasks independently, manages time well, and consistently achieves assigned objectives and projects.
- Proficient in Outlook, Excel, Word, and internet applications.
- Strong sales and closing skills, with the ability to lead by example in prospect tours and follow-ups.
- Excellent verbal and written communication, strong organizational skills, and the ability to collaborate effectively with on-site staff, residents, supervisors, corporate associates, and vendors.
- Skilled in interpreting legal documents, overseeing rent collections, and ensuring lease compliance.
- Intermediate math skills for financial reporting, budgeting, and record-keeping, including proficiency with percentages, decimals, and fractions.
- Knowledge of property operations, with emphasis on marketing, lease terms, renewals, contract enforcement, and collections.
General Summary of Associate Responsibility:
Provides leadership and oversight of all leasing functions within the community. Ensures leasing goals are achieved, company policies are followed, and team members receive training and development. Supports the Community Manager by assisting with reporting, budgeting, and daily operations as needed.
Preferred Education and Experience:
- High school diploma or equivalent required; college degree preferred
- Minimum of 2 years of property management experience with at least 1 year in a supervisory or lead role
- Prior sales experience encouraged
Responsibilities:
Team Leadership & Development
- Train, supervise, and motivate Leasing Consultants, setting performance standards and monitoring results.
- Conduct ongoing training and coaching sessions to improve leasing skills, customer service, and compliance.
- Provide feedback through performance reviews and regular one-on-one meetings.
Leasing & Marketing
- Oversee and participate in all leasing activities including tours, applications, and follow-up communication.
- Develop, implement, and track marketing campaigns to drive traffic and increase occupancy.
- Monitor market conditions, rent levels, and competitor offerings; provide recommendations to remain competitive.
- Prepare regular leasing reports and occupancy updates for Community Manager.
Resident Relations & Standards
- Ensure Leasing Consultants respond to inquiries and requests promptly and professionally.
- Resolve escalated resident concerns and support renewals by promoting customer satisfaction.
- Maintain community appearance standards, ensuring amenities and common areas meet company expectations.
- Partner with Urban Village Program initiatives to promote community engagement.
Operational Support
- Assist with rent collection processes, and lease enforcement.
- Review and approve leasing documentation for accuracy and compliance.
- Support Community Manager with budgeting, financial reports, and audits as needed.
- Provide coverage for the Community Manager and leasing team during absences.
Urban Village Program
Welcome aboard! As part of New Earth Residential, you will also play an integral role in ensuring the success of the Urban Village Program, our premier social impact platform designed to foster vibrant and sustainable communities.
Here’s how you’ll support the program as a Leasing Manager:
Building Community:
- Partner with your Program Coordinator to ensure Leasing Consultants are distributing and promoting the Urban Village Newsletter throughout the community.
- Encourage your team to actively share program updates with residents, fueling excitement for upcoming events.
Enhancing Environments:
- Oversee leasing staff participation in sustainability initiatives such as garden boxes and beehives (where applicable).
- Lead by example by supporting team participation in annual Impact Day and other community enhancement projects.
Channeling Resources:
- Guide your team in building connections with vendors and potential partners while maintaining consistent communication with the Program Coordinator.
- Oversee information-sharing processes to ensure partnership opportunities are properly documented and communicated.
Building Leaders:
- Inspire your team to educate residents about the program and promote involvement as resident facilitators.
- Provide oversight to ensure interested residents are guided smoothly through the sign-up process, encouraging community leadership at all levels.
Your leadership in these responsibilities will be instrumental in driving both the success of the Urban Village Program and the growth of your community.
Acknowledgment: I acknowledge that I can perform the essential functions listed above for the Leasing Manager position without any accommodations.
Please complete the below link to be considered for the position:
https://www.pfrsolutions.com/WDS3/Default.aspx?linkcode=924F4AE47587978D36553CCA6969C2D0410
Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.
Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize.
What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.
Here's what you'll be up to:
- Building Community:
- Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
- Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
- Enhancing Environments:
- Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
- Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
- Channeling Resources:
- Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
- Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
- Building Leaders:
- Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
- Guide interested residents through the sign-up process, nurturing the next generation of community leaders.
Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.