Leasing Manager

As a Leasing Manager you are first a leader who oversees sales activities, directs and motivates a team of seasoned leasing professionals, evaluates competitive market conditions, influences pricing decisions, collaborates with Marketing and supervise other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives.

COMPANY CORE VALUES - Why you may want to join our team

• E&S Ring values its employees and works to create an environment where professional growth and personal happiness can be achieved. We need motivated individuals who share our commitment to service and excellence. Our employees are honored for who they are and how they contribute to providing an exceptional living experience to our residents.

E&S Ring lives by its values always.

• Integrity: Tell the truth! Honesty is the cornerstone for all relationships, and we carry out our business ethically, respectfully and with a strong sense of purpose.
• Initiative: Make a move! We value thoughtful action and encourage all to exercise their responsibility to make things happen, especially for the customer.
• Collaboration: Work together! We are a team of diverse talents and backgrounds and work collectively for the mutual benefit of our residents and colleagues.
• Accountability: Get results! We have high expectations and foster a culture of service, responsiveness, accountability and professionalism.
• Flexibility: Bend don't break! We are committed to our objectives, but adaptable inour methods for achievement.
• Humor: Laugh! We enjoy what we do and believe a pleasant environment is an important ingredient for success.

SALES & MARKETING - Why we may want you to join our team

• Lead the sales team by delivering a high level of sales, managing both the team's and individual leasing consultant's sales performance, coaching the leasing team in effective sales tactics, and fostering an environment of high performance.
• Respond to web leads, telephone inquiries, conduct site tours, and effectively show, lease and move in prospective residents.
• Actively utilize CRM to manage leasing team's activities and performance, marketing plan, pricing recommendation and to communicate with General Manager and Executive team.
• Effectively maintain product knowledge of community and competitive areas/neighborhoods through consistent evaluation of market conditions and trends.
• Conduct outreach, identify/develop new referral sources, attend networking events that produce referrals.
• Build relationships with brokerage community and develop a broker referral program
• Promote regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
• Develop and provide regular training for leasing team, evaluate employee performance, and complete performance reviews in an efficient and constructive manner.
• Train on-site associates in all leasing paperwork and sales techniques
• Responsible for auditing all lease files for key controls and bonus submission in a timely manner to the General Manager
• Contribute to all Reputation Management activities including Google, Yelp, Apartment Rating, Facebook, Instagram, and other social media platforms to best reflect the appeal to living at Marina Harbor.
• Work closely with the Community Manager and oversee an on-going resident retention program, including resident events.
• Participate in review and implementation of revenue management software.
• Present a professional, efficient attitude in remedying any resident complaint to ensure resident satisfaction while working within company guidelines and appropriate individuals.
• Work in collaboration with the RSS team to develop and execute resident retention programs
• Develop a new Resident Follow-Up and a 30-day transition program to RSS
• Ensure appropriate inventory of "ready" apartments.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company's standards for overall appearance and safety.
• Ensure models, décor is up to company standards
• Quality assurance walk prior to move-in
• Reviews and analyses shop reports, traffic and closing ratios, and other operational reports to identify and resolve issues impacting leasing performance.
• Maintain cleanliness and organization of the leasing office to always present a high level of presentation for all visitors
• Work with General Manager and Marketing for Budget recommendation
• Ensure Updater is being utilized and as current as possible
• Create library of floor plan tours through Realync
• Collaborate with the General Manager of Property Management to implement policies/procedures and set weekly/monthly/quarterly targets for the leasing department
• Assess current leasing practices and determine ways to improve overall leasing operations
• Enhance online marketing; ensure proper photos and descriptions are used for each unit
• Create action plans to maintain target occupancy rates and improve tenant retention including satisfaction ratings
• Coordinate open houses/virtual tours and social media events to improve leasing and marketing efforts
• Complete other tasks and projects as assigned

SKILLS & ABILITIES

• Self-starter, proactive attitude is a must; having a "value-add" mentality is essential
• Ability to exercise discretion and independent judgment
• Ability to present information in a concise and easily understood manner
• Highly effective transactional and negotiation skills
• Exceptional interpersonal, verbal, and written communication skills
• Ability to work independently and effectively in a fast-paced, demanding environment
• Ability to collaborate with others and utilize knowledge and resources to identify quality solutions
• Well-developed time management skills with the ability to manage multiple priorities
• Highly organized, resourceful, proactive, creative, detail-oriented, and critical thinking skills required

ESSENTIAL ATTRIBUTES

• Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.
• Confidence - Strong belief in knowing what to do and how to get there.
• Customer centric - We are here to serve, so consider the needs of others when making decisions.
• Analytical - Routinely make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
• Business acumen - Demonstrate an ability and the wisdom to connect the dots for running a strong business beyond just meeting leasing goals.
• Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts, handle complaints, settle disputes and persuade people thoughtfully.
• Patience and humility - Real estate is a long game, take your time when necessary, especially with our customers, don't be afraid to be "wrong" and have the courage to say "your sorry" when you are.

PROFESSIONAL REQUIREMENTS

• Bachelor's Degree preferred
• Experience with leasing large communities
• Leasing experience 5 years with lease up experience being a plus
• Sales/leasing Management experience 3+ years
• Computer/software knowledge MS Office, Yardi, CRM, Outlook, Excel, Onsite, Rent Café, Revenue Management, Reputation.com Realync and various Social Media platforms.
• Solid understanding and effective application of fair housing laws

PHYSICAL REQUIREMENTS

• Must be able to walk upstairs
• Occasionally required to lift to 25 pounds
• Ability to work weekends and evenings
• Valid Driver's license