Leasing Manager

MultiVersity Housing Partners (MVPM, LLC) is looking for a Full Time Leasing Manager in Pittsburgh PA to join its growing team.

Are you looking to join a dynamic team that is going to change the way that Property Acquisition and Management is performed in the Multifamily industry? Do you have an entrepreneurial spirit and passion for the industry? If so, we have an opportunity for you.

We are seeking to add an innovative and driven individual that wants to get involved and grow with us. This opportunity is to oversee a new acquisition near downtown Pittsburgh. The property will undergo renovations and be positioned as a high profile luxury apartment community in a desirable location.

Essential Job Functions                                                                                                      

Major responsibilities consist of:

     1)    Tenant Experience                                                                                               

1. Handle escalated customer complaints.
2. Implement tenant retention programs.                                                                 
3. Oversee the development of community and a sense of belonging.

2)    Accurate Reporting, Accounts Payable and Receivable

1. Assist with collection procedures, beginning with the filing of applicable summons; serve as a liaison for collection agency inquiries.
2. Assist with late notices and eviction notices procedures.
3. Assist with utilities overage charge-backs.

3) Leasing and Marketing

1. Maintain positive resident relations through outstanding service.
2. Oversee and execute the company reputation management platform for the property.
3. Develop the leasing and marketing plan to include marketing budget, leasing tiers, and strategies.  
4. Conduct phone, online, and in person sales with prospective residents and renewals
5. Develop, plan, budget & execute all leasing events & activities.  This includes creating monthly calendars and schedules for the leasing and marketing staff. 
6. “Shop” competitor’s properties
7. Compile and submit weekly and daily reports; Compile and submit accurate and up to date market survey.
8. Analyze all market data and create comprehensive sales plans and strategies that set the property to a competitive advantage over the competition. 
9. Head up the social media, presence, and marketing outreach for the property.  Follow all companywide social media requirements and standards. 
10. Lead tours, process, and close leases, maintain accurate lease files and conduct audits. 
11. Responsible for the properties business to business outreach.
12. Responsible for all leasing follow up- telephone, online and in person leads.
13. Track and analyze traffic on a daily, weekly, and monthly basis.  Suggest adjustments based on results.
14. Responsible for the properties resident retention plan.

MINIMUM AND PREFERRED QUALIFICATIONS

-EDUCATION

Minimum:

High school diploma or equivalent

Preferred:

Bachelor’s degree in business or related field

-EXPERIENCE

            Minimum:

One (1) year prior Property Management experience (at a manager level) to include basic accounting and/or Leasing experience.

            Preferred:

More than one (1) year prior Property Management experience (at the Assistant level or higher), to include basic accounting and Leasing experience.

            Industry Experience Required:

Property Management experience

-SKILLS AND ABILITIES

            Minimum:

1. 1. 1. Proficient in Google G Suite, basic property management software programs, and spreadsheet creation
      2. Ability to lead and motivate staff; Strong people management and delegation skills
      3. Data entry competencies
      4. Sales driven.
      5. Ability to be persuasive.
      6. Negotiation skills
      7. Marketing skills and an understanding of marketing techniques
      8. Excellent customer service skills and ability to resolve escalated customer concerns.
      9. Ability to use diplomacy.
      10. Ability to be persistent and collect funds.
      11. Demonstrated financial skills (working with budgets, projecting revenue, accounts payable, accounts receivable, billing, and understanding of reports (such as income statements)
      12. Math skills including working with decimals, multiplication, fractions, and division.
      13. Accounting skills and an understanding of debits and credits
      14. Detail oriented
      15. Analytical skills
      16. Focused, energetic, and enthusiastic; Ability to thrive in a fluid, demanding, and fast growth culture.
      17. Ability to read general correspondence in the English language.
      18. Strong verbal and written communication skills (as appropriate to the role) in the English language; Ability to communicate effectively with management, co-workers, and property management staff.
      19. Excellent time management skills
      20. Ability to prioritize, control, and follow through on job responsibilities.
      21. Ability to work under deadline pressure and meet multiple deadlines.
      22. Strong organizational skills
      23. Ability to work with confidential information.
      24. Understanding of Fair Housing
      25. Understanding of maintenance issues
      26. Understanding of compliance issues (i.e., building codes, licenses etc.)
      27. Ability to respond to emergency situations.
      28. Ability to build a community, becoming involved in local organizations, schools etc.

Preferred: 

- CERTIFICATIONS

Minimum:

Valid Driver’s License

            Preferred:

Valid state-specific Real Estate License, CAM designation, or CPM designation.

TRAVEL REQUIREMENTS

Occasional overnight travel

PHYSICAL REQUIREMENTS

Ability to sit for long periods of time.

Ability to use hands and fingers.

Ability to speak, see, and hear.

Ability to think, concentrate, and communicate.

Ability to reach, bend, stoop, push, and pull.

Ability to lift up to 10 pounds.

Ability to walk and climb stairs.

WORK ENVIRONMENT (List standard conditions and any applicable hazards.)

The work is conducted in a temperature-controlled office environment with moderate noise levels.  However, off site activities may be required.   

This job description is not inclusive and may change with or without notice.

Computer and Software Skills

·       Microsoft Office

·       Excel skills

·       Adobe

·       Publisher

·       Google Apps

·       Realpage, Appfolio, Entrata

·       Advanced social media Knowledge

MultiVersity Housing Partners offers very competitive pay commensurate with background and responsibilities plus a benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities.

EOE (MultiVersity Housing Partners is an Equal Opportunity Employer)